FARIS BIN FARIS
Dubai
Summary
Results-driven professional with strong experience in licensing, operations, administration, and client relations across government and corporate sectors. Skilled in managing compliance, supporting high-level events, and building strategic partnerships. Recognized for delivering efficient solutions, fostering stakeholder satisfaction, and adapting seamlessly in dynamic environments.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Executive – Account Manager – Leasing & Licensing
Dubai CommerCity
Dubai
11.2023 - 09.2025
- Oversaw the Licensing Section independently until the successful hire of a dedicated team member, ensuring smooth operations and continuity of service delivery.
- Dealt with all licensing-related matters and requests, including company incorporation, license renewals, activity amendments, shareholder amendments, share capital transfers, officer amendments, and company re-domiciliation.
- Entrusted with Power of Attorney (POA) authority to legally represent the company before government entities, courts, and regulatory bodies — signing official documents, executing orders, and safeguarding company rights in high-stakes matters.
- Drafted and prepared memos, special approval requests, and escalation documents for higher management review and waiver consideration, ensuring accuracy and compliance with internal policies.
- Assisted clients daily with a wide range of inquiries, covering licensing and leasing requests, company expansions and downsizing, visa processing, and gate pass issuance—delivering comprehensive and professional support at every stage.
- Managed all cases and inquiries routed to the department through Salesforce, ensuring customer satisfaction and adherence to the agreed service legal agreements (SLAs).
- Served as the primary liaison with the IT department to coordinate Salesforce-related enhancements, troubleshoot system issues, and resolve portal errors, thereby ensuring optimal functionality for both staff and clients.
- Acted as the department’s focal point for internal audits, maintaining compliance by retrieving missing documentation, implementing corrective action plans, and monitoring timely submission of reports from companies.
- Forged strategic partnerships by connecting company initiatives with a leading international event organizer, enabling engagement with high-level delegations and global consultancy firms to support startups and expansion projects.
- Supported high-level protocol operations, assisting the Head of Protocol in organizing major corporate and diplomatic events attended by senior officials, stakeholders, and international delegations (e.g., WORLDEF Dubai 2024).
- Represented the company at international business development and sales events, engaging with startups and established enterprises seeking to establish or expand in the MENA region. Secured valuable partnerships, facilitated new client deals, and cultivated high-level contacts while collaborating with global event organizers to ensure future strategic participation.
- Oversaw full departmental operations single-handedly for five months during a staffing gap, ensuring uninterrupted service delivery and compliance with all client and government requests.
- Trained and mentored new team members on systems, processes, and client protocols, supervising their onboarding and client interactions to maintain service standards.
- Trusted by senior leadership, regularly delegated responsibilities by the Director of Customer Account Management in her absence.
- Recognized as a cross-functional resource, frequently sought by multiple departments beyond core responsibilities to provide support, guidance, and problem-solving, reflecting adaptability, organizational knowledge, and the ability to “wear multiple hats.”
- Successfully managed complex client portfolios by providing tailored, end-to-end support, demonstrating adaptability and the ability to manage multiple functions in a dynamic business environment.
- Acted as the key liaison between clients and the department to understand space requirements, present available unit options, and facilitate site visits to support commercial decision-making.
Community Operations Executive – Asset Management
Dubai Multi Commodities Centre
Dubai
04.2023 - 06.2023
- Coordinated daily operations across residential, hotel, retail, and office components, ensuring seamless integration and high service standards.
- Implemented streamlined operational procedures that improved efficiency and reduced turnaround times for tenant requests.
- Maintained quality control by monitoring deliverables, service providers, and facilities to safeguard tenant satisfaction.
- Supported senior management during client site visits by tracking project findings and ensuring timely completion of action items.
- Developed clear communication channels between departments, reducing delays and enhancing cross-functional collaboration.
- Monitored compliance with KPIs and internal policies, preparing regular reports and driving corrective measures when needed.
- Partnered with the Marketing team to design and deliver promotional content, social media campaigns, and community branding tools.
- Organized and supported community engagement activities and events, strengthening tenant relations and fostering brand loyalty.
- Oversaw tenant onboarding, including welcome packs, orientation, and operational briefings, to ensure a smooth transition into the community.
- Liaised with vendors and external service providers to manage contracts, track performance, and ensure adherence to service level agreements (SLAs).
National Military Service
01.2020 - 05.2021
Administration Officer – Administration and Financial Affairs Department
H.H. The Rulers Court, Protocol Department
Dubai
10.2017 - 04.2020
- Coordinated and arranged high-profile events attended by H.H. The Ruler, ensuring flawless execution of ceremonies, official functions, and diplomatic engagements.
- Received and accompanied VIP delegations and dignitaries, providing full protocol support in line with government standards and cultural sensitivities.
- Represented the Protocol Department during official trips with H.H. The Ruler, ensuring smooth logistical and protocol operations on both domestic and international visits.
- Managed and negotiated internal contracts, delivering cost-effective solutions that optimized resources while maintaining service excellence.
- Oversaw financial and administrative services within the department, ensuring compliance with budgetary guidelines and government regulations.
- Prepared and reviewed financial reports, cost analyses, and procurement documentation to support informed decision-making by senior leadership.
- Coordinated with internal departments and external stakeholders to align operational, financial, and protocol requirements.
- Supported senior protocol officials in developing event frameworks, guest lists, seating arrangements, and itineraries for international and local delegations.
- Ensured a high level of discretion, confidentiality, and professionalism in all matters involving the Ruler’s Office and visiting dignitaries.
- Recognized for contributing to the efficiency and prestige of the department by combining protocol expertise with strong administrative and financial oversight.
Senior Officer – Business Centre Department
Dubai International Financial Centre
Dubai
08.2015 - 01.2017
- Managed day-to-day operations of the Business Centre, overseeing office facilities, leasing processes, and service delivery to corporate and individual clients.
- Handled leasing inquiries, license renewals, and client onboarding, ensuring smooth incorporation and compliance with DIFC’s regulatory framework.
- Attended weekly status meetings on regular clients, providing updates on ongoing cases and supporting cross-departmental alignment.
- Prepared and issued quarterly invoices for Business Centre clients and generated weekly inspection reports for all DIFC Business Centres, ensuring financial accuracy and operational readiness.
- Ensured procurement of all goods and services required by the Business Centre through SAP shopping carts, maintaining compliance with DIFC policies.
- Drafted and reviewed service agreements, lease contracts, and internal memos for management approvals, ensuring accuracy and adherence to policy.
- Supported business development initiatives by engaging with prospective tenants, conducting site visits, and promoting DIFC Business Centre offerings.
- Initiated a loyalty program for DIFC retailers to enhance engagement, retention, and cross-community collaboration.
- Designed and launched an IT client portal as a front-end user, while also developing a backend user guide to support adoption and training.
- Completed a three-week departmental rotation across Leasing, Retail, Property Management, Security, and Events, gaining a holistic understanding of DIFC Investments operations.
- Prepared management reports, presentations, and KPI dashboards to track departmental performance and support strategic decision-making.
- Built and maintained strong client relationships, fostering retention and long-term partnerships through personalized service and proactive support.
Education
High School Diploma -
Dubai American Scientific School
01.2010 - 01.2011
Skills
- Licensing & Compliance (company setup, renewals, amendments, regulatory)
- Client & Stakeholder Management (tenant relations, VIP protocol, partnerships)
- Operations & Administration (business centres, community operations, procurement, facilities)
- Financial Oversight (budgeting, invoicing, cost control, reporting)
- Protocol & Event Management (high-level events, VIP handling, international delegations)
- Leadership & Team Development (training, mentoring, deputizing senior leadership)
- Systems & Technology (Salesforce CRM, SAP, IT portal development, troubleshooting)
- Marketing & Engagement (loyalty programs, community initiatives, social media tools)
Languages
English
Fluent
Arabic
Fluent
Accomplishments
- Dubai CommerCity Employee Award – Employee of the Quarter (2024): Recognized for outstanding performance, dedication, and contributions to organizational success.
Affiliations
- Chess and strategic games
- Reading
- Traveling and exploring cultures
Timeline
Executive – Account Manager – Leasing & Licensing
Dubai CommerCity
11.2023 - 09.2025
Community Operations Executive – Asset Management
Dubai Multi Commodities Centre
04.2023 - 06.2023
National Military Service
01.2020 - 05.2021
Administration Officer – Administration and Financial Affairs Department
H.H. The Rulers Court, Protocol Department
10.2017 - 04.2020
Senior Officer – Business Centre Department
Dubai International Financial Centre
08.2015 - 01.2017
High School Diploma -
Dubai American Scientific School
01.2010 - 01.2011