Shamsa Abed Thani AlMarri
United Arab Emirates,United Arab Emirates
Summary
Professional IT savvy who can work under pressure, meet tight deadlines and cooperate a cross functional teams. Extensive experience in project management, providing software support, identifies and resolves problems in a timely manner. Self-directed, completes assignments accurately, thoroughly and with minimal oversight.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Application Analyst II
Cleveland Clinic Abu Dhabi
12.2022 - Current
- Responsible for managing all Inpatient EMR team activities including maintenance, operational activities and resolve incidents to ensure alignment and operations effectiveness
- Participate in the planning and execution Epic System go-live and post-live activities
- Support Management in day-to-day operations by providing expert technical advice and suggest best practices
- Prioritizes tasks and assigns responsibilities based on team weekly bandwidth to ensure customer's excellent satisfaction
- Implement, maintain and optimize Epic Rover Mobile Application in CCAD for Inpatient Nurses.
Application Analyst I
Cleveland Clinic Abu Dhabi
02.2017 - 12.2022
- Provide hands-on support identifying and troubleshooting EPIC system problems to ensure smooth execution of day-to-day operations
- Manage day-to-day tasks to improve Epic System by adding enhancements features to the system
- Manages, implements and monitors the deployment of operation system upgrades
- Provide timely support for customers experiencing issues related to EMR systems
- Execute technical and application training for business partners and customers
- Responsible for publishing and distributing education materials related to software system changes.
Education
Bachelor of Science - Information Technology, Enterprise Computing
Zayed University
2016
EpicCare Inpatient Clinical Documentation, United States - undefined
2017
Skills
- Maintain Electronic Medical Systems, IT project management, configuring software and hardware, Microsoft Office Suite, Microsoft Power BI, Identifies and resolves problems in a timely manner High level interpersonal skills to handle sensitive and confidential information and situations
- Server operating systems
- Windows OS
- Data manipulation techniques
- Solutions deployment
- Technical project management
Additional Information
- 11th March 1994
Languages
English
Fluent
Arabic
Fluent
Certification
- Medical Terminology Certification, 2019
- Cisco Networking Academy Course, 2014
- IELTS (5.5), 2013
- Project management and leadership course in 2013
Timeline
Application Analyst II
Cleveland Clinic Abu Dhabi
12.2022 - Current
Application Analyst I
Cleveland Clinic Abu Dhabi
02.2017 - 12.2022
Bachelor of Science - Information Technology, Enterprise Computing
Zayed University
EpicCare Inpatient Clinical Documentation, United States - undefined
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