Summary
Overview
Work History
Education
Skills
Languages
Timeline
Accomplishments
Projects
Generic
Saad Khawar

Saad Khawar

Dubai

Summary

15+ years of Experience in Multinational companies majorly across banking & insurance sectors Disciplined and insightful with 6+ years of experience in Data analysis and business process improvements. Eager to leverage big data interpreting and visualizing skills to provide insights drive growth and boost sales results. In current role, contributed in savings for department & company as third party performance manager, Payment specialist and Data Analyst for TPA and Network team

Detail-focused Data Analyst with knowledge in data process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated, hard-working and seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills.

Overview

18
18
years of professional experience

Work History

Senior MIS Analyst and TPA Manager

MetLife, ALICO
Dubai
06.2017 - Current
  • Third Party Account Management and performance monitoring Providing business insights using SQL, Excel & Power BI for
  • Analysis performed for Network Team to increase department savings Planning & Forecast of TPA payments with collaboration of sales and finance departments for budgeting Reconciliations & process of TPA payments.
  • Closely coordinating with compliance / legal team to ensure compliance on regulatory guidelines Campaign Planning, Conservation & Retention Strategy in D.t.C.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs.

Sales Coordinator

Mashreq Bank
Dubai
07.2014 - 06.2017
  • Reports / Dashboards generation for daily / monthly sales targets of Credit Cards & Personal Loans Quality / Compliance check for sales submissions CRM & SMS Leads Management / Distribution.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.

Assistant Manager

Alfalah Bank, PAK, Branchless Banking G2P
Lahore, Pakistan
02.2013 - 07.2014
  • Managing portfolio of G2P based fund disbursement projects namely Watan Card and Benazir Income Support Program Card altogether having projected volume of over 11 Billion PKR with4 million beneficiary counts
  • Drafting of legal documents like MOU, EOI, RFP, TORs and Contracts
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Inventory Management for POS machines, cards and other stationary stock at camp sites
  • Day to day complaint management
  • Performing Statistical Analysis and generating dashboards / reports
  • Reconciliation & synchronization of data with other stake holders
  • (BISP,NADRA & UFONE)

Call Center Supervisor

Alfalah Bank Ltd
Lahore, Pakistan
05.2011 - 02.2013
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Supervised [Number] [Job Title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
  • Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.

Call Center Officer

Alfalah Bank Ltd
Lahore, Pakistan
10.2007 - 04.2011
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed debit and credit card and electronic check payments.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Educated customers about billing, payment processing and support policies and procedures.

Tele Sales Officer

A.M Marketing
Lahore, Pakistan
04.2007 - 09.2007
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
  • Forecasted sales and established processes to achieve sales objectives and related metrics.

Internship Student

Ford Rhodes Sidat Hyder & Co
Lahore
04.2007 - 05.2007
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Sorted, organized, and maintained files.
  • Analyzed problems and worked with teams to develop solutions.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.

Office Assistant

PAHCHAAN, N.G.O
Lahore, Pakistan
08.2005 - 05.2006
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Coordinated and scheduled meetings and appointments.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Education

Google Data Analytics - Data Analysis

Coursera
Online
02.2023

Get Started With Tableau - Tableau

Coursera
Online
03.2023

Bachelor of Science - Commerce

Punjab University
Lahore, Pakistan
07.2007

Learning How To Learn - Learning

Coursera
Online
06.2023

Work Smarter, Not Harder: - Time Mgmt- Personal/Professional Productivity

University of California, Irvine
Online
04.2023

Excel Fundamentals For Data Analysis - Data Analysis

Macquarie University Australia
Online
10.2022

Data Manipulation & Business Analysis -spreadsheet - Data Analysis

Coursera
Online
06.2022

Certificate in Microsoft Office - Microsoft Office

Skills Institute Lahore
Lahore, Pakistan
03.2005

Skills

  • Power BI & Microsoft Excel
  • Forecast & Planning
  • Medical Network Management
  • Performance Management
  • Data Analysis & Model Data
  • Advanced Excel, Reporting Tools & Microsoft Power BI
  • Data Quality Assurance Processes
  • Project Management
  • Price Analysis Studies
  • MS SQL Server 2000

Languages

English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Senior MIS Analyst and TPA Manager

MetLife, ALICO
06.2017 - Current

Sales Coordinator

Mashreq Bank
07.2014 - 06.2017

Assistant Manager

Alfalah Bank, PAK, Branchless Banking G2P
02.2013 - 07.2014

Call Center Supervisor

Alfalah Bank Ltd
05.2011 - 02.2013

Call Center Officer

Alfalah Bank Ltd
10.2007 - 04.2011

Internship Student

Ford Rhodes Sidat Hyder & Co
04.2007 - 05.2007

Tele Sales Officer

A.M Marketing
04.2007 - 09.2007

Office Assistant

PAHCHAAN, N.G.O
08.2005 - 05.2006

Google Data Analytics - Data Analysis

Coursera

Get Started With Tableau - Tableau

Coursera

Bachelor of Science - Commerce

Punjab University

Learning How To Learn - Learning

Coursera

Work Smarter, Not Harder: - Time Mgmt- Personal/Professional Productivity

University of California, Irvine

Excel Fundamentals For Data Analysis - Data Analysis

Macquarie University Australia

Data Manipulation & Business Analysis -spreadsheet - Data Analysis

Coursera

Certificate in Microsoft Office - Microsoft Office

Skills Institute Lahore

Accomplishments

  • Google Data Analytics
  • Https://www.coursera.org/account/accomplishments/specialization/certificate/8DYBMEND6YTX
  • Get Started With Tableau https://coursera.org/verify/CPVBA7KAES8C
  • Learning How to Learn: Powerful mental tools to help you master tough Subjects https://coursera.org/verify/L3ASJYZAC5CK
  • Work Smarter, Not Harder: Time Management for Personal & Professional Productivity - University of California, Irvine https://coursera.org/verify/PFMN7J4BYJM4
  • Excel Fundamentals for Data Analysis- Macquarie University Australia – Coursera https://coursera.org/verify/3LMVV44UTU7G
  • Data Manipulation and business analysis using spreadsheets https://coursera.org/verify/3KCT5X3G5TJG
  • Certificate in Microsoft Office - Skills Institute Lahore


Projects

  • Online Sales Portal for Individual Medical
    1. Analyzing requirements,
    2. Business requirement document (BRD)
    3. Timelines management,
    4. UAT and final approval


  • DRG Y2 & Y3 implementation
    1. Price Impact Analysis due to new changes
    2. Providing budget neutrality studies for provider & Medical groups to mitigate the impact of changes

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Saad Khawar