Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Affiliations
References
Timeline
Generic
Shamsuzzoha Azad

Shamsuzzoha Azad

Bur Dubai,Dubai

Summary

Highly skilled travel Consultant with 5 years of experience in the tourism and travel industry, adept at providing exceptional customer service and seeking to leverage expertise in travel consultation to excel in a dynamic and client-centric environment. Motivated reservations professional with extensive experience in hospitality services. Managed bookings across various systems with accuracy. Maximised Average Transaction Value through persuasive upselling and cross-selling. Attentive individual working proactively and responsively to meet customer needs. Retains knowledge for helpful, informative service advice. Meticulous and methodical to achieve tasks to instruction. Customer-focused Reservations Agent committed to upholding high service standards. Processed room, spa and restaurant reservations to maximise venue capacity. Experienced in hospitality and service roles for reliable front-of-house support.

Overview

7
7
years of professional experience

Work history

Ticketing and reservation officers

Advance Vision Travel And Tourism
delhi, india
07.2017 - 04.2020
  • Utilized GDS (Galileo and Amadeus) to search and conform travel reservations, optimizing travel arrangements for clients
  • Managed travel requests for clients regionally (US) and globally, providing support on after office hours and weekends as required
  • Maintained a high level of productivity and dedication to customer satisfaction, consistently exceeding service level goals
  • Collaborated effectively with team members and worked well in a self-directed environment, demonstrating flexibility in operating hours
  • Leveraged solid working knowledge of travel industry policies, procedure and processes to deliver high-quality service
  • Received Star of the quarter award in 2019.
  • Enhanced customer experience through exemplary service standards.
  • Updated computer systems with client reservations promptly.
  • Familiarised passengers about baggage rules, reducing instances of excess luggage.
  • Liaised closely with airlines for latest flight updates, ensuring current information at all times.
  • Kept track of seat availability, updated the system accordingly.
  • Handled cash and card transactions efficiently for smooth payment process.
  • Communicated ticket details clearly to avoid any confusion.
  • Adhered strictly to company policies whilst processing tickets and reservations.
  • Streamlined processes for enhanced customer satisfaction.
  • Ensured seamless check-in procedures through meticulous handling of tasks.
  • Maintained professionalism whilst dealing with clients' inquiries.
  • Improved booking system efficiency through regular database management.
  • Managed ticketing and reservation duties, ensuring smooth operations.
  • Recorded accurate passenger information to eliminate ticketing errors.
  • Maximised sales profits using proven upselling and cross-selling techniques.
  • Verified customer passports and documentation to travel.
  • Promoted seasonal travel offers and upsold additional tours and experiences.
  • Determined exact customer requirements and recommended destinations to suit.
  • Created and communicated clear, detailed itineraries ahead of travel.
  • Liaised with local operators to promptly resolve travel restrictions and delays.
  • Negotiated unique airline discounts, resulting in significant cost savings to clients.
  • Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
  • Processed travel deposit and balance payments accurately, maintaining records of receipt.

Ticketing executive

Makemytrip India Pvt. Ltd.
noida, india
05.2020 - 07.2021
  • Successfully managed incoming travel request via phone and email, ensuring prompt and proactive consultation
  • Demonstrated expertise in booking reservation for air travel, hotels and car rentals with attention to detail and accuracy
  • Supplied clients with pertinent industry information, including low fares, exchange cost and penalties, to facilitate informed decision making
  • Communicating flight timing changes or reschedules to passengers
  • Stayed informed of airline rules, regulations, and current affairs, providing accurate and appropriate information to clients
  • Managed all aspects of ticketing operations including refunds, exchange, void, scripting, changes and cancellation for domestic and international flights
  • Trained batches for the team digital services
  • Assigned as a mentor to handle the team
  • Received the star of the quarter award in 2020.
  • Managed complex flight booking schedules to accommodate client preferences.
  • Worked beyond office hours during peak seasons to meet demands.
  • Assisted passengers with special requirements, providing personalised service.
  • Monitored market trends and offered recommendations to management.
  • Managed cancellation procedures smoothly, reducing potential conflicts.
  • Processed group bookings meticulously to ensure accuracy.
  • Ensured timely ticket issuance with keen attention to detail.
  • Negotiated contracts with airlines for competitive pricing.

Ticket seller

Ashrafi Travels
siwan, india
10.2021 - 05.2024
  • Trained new staff members on ticketing software, improving overall efficiency in sales operations.
  • Updated display boards timely with show details, aiding effective communication with public.
  • Assisted customers with queries about event timings and prices to facilitate informed decisions.
  • Communicated effectively with security personnel to manage venue access controls efficiently.
  • Checked tickets at entrance points, enforcing strict adherence to event regulations.
  • Processed refunds or exchanges swiftly, providing top-notch customer support services.
  • Managed ticket sales for popular theatre shows, resulting in smooth customer transactions.
  • Organised ticket counter displays for easy visibility and accessibility to customers.
  • Kept track of ticket inventory, preventing shortages during high-demand events.

Education

High School Diploma -

D A V PUBLIC SCHOOL
Motihari,Bihar,India

Higher Secondary School -

BSEB Patna
Bihar,india

Bachelor of Engineering -

GREATER NOIDA INSTITUTE OF TECHNOLOGY,AKTU
GREATER NOIDA,DELHI, INDIA

Diploma - ticketing and reservation

Galileo
india

Skills

  • Proficiency in GDS (Amadeus,Galileo and Sabre )
  • Excellent problem-solving and decision making abilities
  • Strong interpersonal skills and professionalism
  • Flexibility in working hours, including weekends
  • Strong verbal and written communication skills
  • Continuous learning and knowledge expansion mindset
  • Geography and international destination knowledge
  • Sales proficiency
  • Inventory management
  • Good personal presentation
  • Automatic fare collection systems
  • Punctuality and reliability
  • Quick mathematical calculations
  • Customised sales techniques
  • Strong memory recall
  • Computer literacy
  • Product knowledge
  • Ticketing software expertise
  • Reservation management
  • Customer service
  • Relationship building aptitude
  • Reservation billing
  • Cancellation management
  • Incoming call management
  • Hotel policies familiarity
  • Call handling techniques
  • Customer service excellence
  • Booking management
  • Sales target achievement
  • Travel trend analysis
  • Effective communication
  • Planning travel itineraries
  • Tourism industry awareness
  • Refund processing
  • Ticket validation
  • Sales promotion awareness
  • Inventory checking

Personal Information

  • Nationality: Indian
  • Marital status: Married

Languages

English
Upper intermediate
Hindi
Upper intermediate
Urdu
Upper intermediate
Nepali
Beginner

Affiliations

  • Playing Cricket,Watching Movies And Reading Rook

References

References available upon request.

Timeline

Ticket seller

Ashrafi Travels
10.2021 - 05.2024

Ticketing executive

Makemytrip India Pvt. Ltd.
05.2020 - 07.2021

Ticketing and reservation officers

Advance Vision Travel And Tourism
07.2017 - 04.2020

High School Diploma -

D A V PUBLIC SCHOOL

Higher Secondary School -

BSEB Patna

Bachelor of Engineering -

GREATER NOIDA INSTITUTE OF TECHNOLOGY,AKTU

Diploma - ticketing and reservation

Galileo

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Shamsuzzoha Azad