SHAN DIAS

Creating business strategies to attract new customers, expand store traffic and enhance profitability whilst responding to customer complaints and concerns in a professional manner. Monitor & maintain a healthy stock level to maximizes the VM standard & sales turn over. Hiring, training, and overseen new staff, Ensuring store compliance with all the SOP's.

• Manage the store staffs and day-to-day store operations in accordance with the company policies and procedures, and to ensure commercial performance of the store by increasing its sales turnover and maximizing profitability.
• : Delegate the daily monthly store tasks/ targets to the staff, monitor & asses the achievements accordingly.
• : Generate & review the sales & stock reports regularly, ensure to take action plans on a timely manner.
• : Conduct daily, weekly, monthly checklists to ensure the store standards are met with SOP guidelines.
• : Acted as liaison between staff/ operations /Back office & other relevant Dept and management to maintain two-way communications that improved store performance.
• : Kept awareness of competitor activity and developed ideas to promote store.

• Maximizes store contribution through exploiting every opportunity to drive sales, reduce stock loss & maintain cost controls. Delivers the highest level of motivation and development of team members and ensures individual & store compliance with all company regulations and procedures.

• Provide customer with complete service and an enjoyable shopping experience to maximise sales, ensuring that the shop floor department presented to company standards, and that the stock loss risks are absolutely minimized.

• Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs, consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.