Competent Duty Manager effective at handling Mall operations, tenant relations, customer service and security in fast paced, high volume environments. Skilled in managing people, projects and administrative operations. Offering 11 years of experience and dedication to business success.
Hi, I’m
SHAN E ABBAS
Al Ain City,UAE
Summary
Overview
11
years of professional experience
8
years of post-secondary education
1
Certification
Work History
MAKANI Al Ain Mall Al Ain , UAE
Senior Duty Manager
01.2022 - Current
Job overview
- Managing shopping Mall function including area of property Management, Mall Facilities and Services, Tenant Management, Leasing Department, Marketing and promotions.
- Managing mall team, oversea daily operation of all contract staff including maintenance, security & Cleaning and mall administration.
- Ensuring Mall Operating Policies and procedures are duly followed by tenants, services providers, contractors including Occupational health and safety.
- Preparing the annual budget for shopping mall security team to be reviewed and approved by higher management. Ensure business functioning with in budgeted costs and targeted revenues.
- Managing tenant relations and inspection of Units to ensure the safety of premises and compliance of Mall standard.
- Receiving complains, Engages with customers and assist with inquiry.
- Preparing and maintaining service delivery contracts with service level standard for contractors to ensure excellent customer and retailer service level.
- Preparing the evaluation and KPI reports of service providers.
- Handling conflicts/dispute situation amongst tenants, customers, Mall visitors in a smooth manners.
- Introduced operational and administrative procedures to uphold integrity of current processes.
EKTFAA Security Services Dubai , UAE
Operations manager
12.2020 - 12.2021
Job overview
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Led overall direction, coordination and evaluation of department functions.
- Strategically scheduled and managed 300+ staff members, maintaining high-performing business operations.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
EMAAR Properties-Arabian Ranches Dubai, UAE
Senior supervisor
04.2020 - 11.2020
Job overview
- Motivated team of more than 100 members through providing hands-on practical support to all members of staff on duty.
- Built customer retention and satisfaction by delivering top-quality service.
- Maintained documents and records to comply with internal policies and external regulations.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Dealt with customer complaints and rectified product and service issues.
- Coordinated employee schedules and handled resource management to remove barriers to productivity.
- Identified operational problems and proposed solutions to management, improving service efficiency.
Trans guard Group-Global Village Dubai, UAE
Operations supervisor
10.2019 - 03.2020
Job overview
- Responsible for all daily security deployment of 140 staff in park operations as well as assist security manager
- Prepare duty rosters, schedule refresher trainings by maintaining daily head count as required on site
- Briefing safety standards to Security staff, contractors and Service providers on daily basis for safe environment and inspecting on sites
- Investigating and recording all allegations of crime, hazards, complaints any
- Incident/accident and reporting to Higher Management in timely manner to take appropriate actions
- Ordering supply of security tools, equipment as required in carrying out security operations to increased premises security.
Trans guard Group-Armani Hotel BURJ KHALIFADubai, UAE
Safety And Security Supervisor
10.2018 - 10.2019
Job overview
- Maintained strong corporate image and physical security presence and answering customer inquiries.
- Oversaw reliable security operations with strong leadership and planning.
- Allocated and verified badges and ID to grant access to authorized individuals.
- Designated tasks to achieve consistent coverage during business operating hours.
- Monitored and patrolled on-site areas to serve as visible deterrence.
- Liaised with emergency services to facilitate prompt medical and legal responses.
- Read and interpreted Standard Operating Procedures (SOP)s, post orders and reports.
- Responded quickly to on-site safety and security incidents.
- Upheld access control policy to prevent unauthorized entry.
- Established clear processes to handle fire and security alarm activations.
- Analyzed CCTV to track thefts and compiled incident reports.
- Worked well under pressure to plan and implement solutions to urgent problems.
Dubai Sports CityDubai , UAE
Patrolling Supervisor
03.2013 - 07.2018
Job overview
- Maintained documents and records to comply with internal policies and external regulations.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Managed staff rosters, planning workloads effectively and strategically.
- Motivated team through providing hands on practical support to all members of staff on duty.
Education
Albedo Schools Of Business Management Al Ain City
MBA from Operations & Project Management
05.2020 - 03.2022
University Overview
University Of Engineering & Technology Lahore, Pakistan
Bachelor of Electronics from Engineering
03.2012 - 07.2015
University Overview
Punjab Board Of Technical Education Lahore Pakistan
High School Diploma from Electronics
05.2007 - 07.2010
University Overview
Skills
- Coordination
- Compliance standards
- Systems evaluation
- Fraud Investigation & Unit Inspections
- Budget analysis
- Quality assurance
- CCTV Operation & Access Control
- Relationship building
- Staff training/development
- Coaching and mentoring
- Inventory management
- Recruitment
- Excel proficiency
- Team building
- Time management
Certification
- Security Management
- Business Leadership
- Ms Office
- CPR & AED Training
- Fire Marshal
- Event Security
- Self Defence
- Security Management
- Supply Chain Risk Management
- Customer Service
- BSAFE (UN)
- Time Management
- Personality Development
- Diploma in Environment Health & Safety
Accomplishments
Accomplishments
- Security Deployment Plan and Mobilization Of MAKANI Al Ain Mall
- Proposal, Mobilization and Management of Various Contract with EKTFAA Security Services
- Security Mobilization of EMAAR Properties All over Dubai
- Mobilization and management Of Global Village season 24th From Oct 2019-Mar 2020
- Mobilization and management Of Dubai Sports City Contract from Mar 2013 till Aug 2018
- Improve department efficiency And exceeded the KPI's More than 85 %
Languages
Arabic
Upper intermediate
English
Native
Urdu
Native
Competencies
Competencies
- Conflict Resolution
- Risk Assessment
- Manned Guarding Services
- Budget & Cost Control
- Project Mobilization
- Investigation
- Team Building
Timeline
Senior Duty Manager
MAKANI Al Ain Mall
01.2022 - Current
Operations manager
EKTFAA Security Services
12.2020 - 12.2021
Albedo Schools Of Business Management
MBA from Operations & Project Management
05.2020 - 03.2022
Senior supervisor
EMAAR Properties-Arabian Ranches
04.2020 - 11.2020
Operations supervisor
Trans guard Group-Global Village
10.2019 - 03.2020
Safety And Security Supervisor
Trans guard Group-Armani Hotel BURJ KHALIFA
10.2018 - 10.2019
Patrolling Supervisor
Dubai Sports City
03.2013 - 07.2018
University Of Engineering & Technology
Bachelor of Electronics from Engineering
03.2012 - 07.2015
Punjab Board Of Technical Education
High School Diploma from Electronics
05.2007 - 07.2010
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