SHAN LING LING

City Center Deira

Summary

Results-driven professional with a strong sales background and expertise in customer relationship management software, campaign execution, and digital storytelling. Skilled in Google Analytics, pay-per-click advertising, and conversion rate optimisation, with a proven ability to enhance brand awareness and lead generation through strategic social media advertising and affiliate marketing. Adept at trend identification, keyword research, and data analysis to optimise sales funnels and improve campaign performance. Demonstrates excellent time management and data confidentiality while delivering measurable results in competitive markets. Career goals include leveraging advanced digital marketing techniques to drive impactful business growth.

Overview

years of professional experience

Certification

Work history

SALES

ACT STAR COMPUTER LLC IN DUBAI

Dubai

01.2023 - Current

Responded promptly to customer questions to improve customer loyalty and satisfaction.
Handled customer complaints, providing appropriate solutions and recommending alternatives.
Maintained excellent client satisfaction by providing in-depth support.
Worked in collaboration with sales team to achieve collective targets and goals.
Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
Listened actively to offer accurate information and best solution to their needs.
Advised customers on availability, pricing and location of products.
Obtained feedback from customers to improve service experience.

Register Nurse

VIP DOCTOR 247 in Dubai

Dubai

08.2021 - 05.2022

Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
Quickly responded to medical emergencies, working calmly and professionally under pressure.
Maintained accurate, up-to-date patient records, maximising data accuracy.
Used oral, topical and IV medications to manage patient symptoms.
Managed wound dressing changes, promoted healing.
Provided comprehensive patient care, bolstered recovery.
Monitored vital signs, ensured stability.
Conducted initial patient assessments upon admission; identified health needs and concerns swiftly.

Education

Bachelor of Science - NURSING

HUZHOU University in China

Skills

Sales background
Customer sales support
Excellent time management
Data confidentiality
Results-driven
Google Analytics
Campaign execution
Pay per click advertising
Trend identification
Conversion Rate Optimisation
Social media monitoring
Campaign performance evaluation
Sales funnel structuring
Keyword research and analysis

Social media savvy
Lead generation techniques
Brand awareness
Sales driven
Video editing
Communication strategy
Social media advertising
Affiliate marketing
Digital storytelling
On-Page and off-page seo
Customer relationship management software
Link building techniques
Data analysis and interpretation

Languages

English

Fluent

Chinese (Mandarin)

Native

Personal Information

Affiliations

Tennis ,swimming

Certification

Driving licenses

Google Analytics certification

Google Ads Search certification

Timeline