Shana Sherin
Hospitality Management
Dubai,U.A.E
Summary
Skilled Receptionist knowledgeable in lead generation and data management. Strong skills in Salesforce and Microsoft Office administration. Seeking to leverage professional experience and abilities into administrative leadership role. Focused Front Desk Agent with knowledge in customer service, time management and effective planning. Skilled at handling appointments, phone duties and company correspondence. Specialising in balancing many different tasks at once.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Front Office Receptionist
Moulana Hospital
Malappuram, India
2022.09 - 2023.09
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Addressed and welcomed [Number] patrons to business per day.
- Planned itineraries for guests.
- Confirmed transactional data.
- Responded to telephone enquiries from clients, vendors and members of public.
Education
Bachelor's degree - Language & Litreture
2018.07 - 2021.04
Diploma - Travel & Tourism Consultant (DTTC)
2021.05 - 2022.11
Diploma - Hospitality Management
2021.06 - 2022.04
Skills
- Administrative skills
- Conflict management
- Multitasking ability
- Hospitality services
- Document control
- Microsoft Office
- Database administration
- Professional and smart presentation
- Fast typing speed
Languages
English
Fluent
Hindi
Advanced
Timeline
Front Office Receptionist - Moulana Hospital
2022.09 - 2023.09
M.H Institute Of Medical Sciennce - Diploma , Hospitality Management
2021.06 - 2022.04
Akbar Acadamy Of Airline Studies - Diploma, Travel & Tourism Consultant (DTTC)
2021.05 - 2022.11
Nasra Arts & Science College - Bachelor's degree, Language & Litreture
2018.07 - 2021.04