Shana Heather Murphy Holifield
Newport
Summary
Proven leader and childcare specialist with a track record of fostering child development and safety on Marella Cruises. Excelled in team coordination and effective time management, enhancing guest experiences through meticulous health and safety practices; continuously promoting a fun, safe and comforting atmosphere for all ages. Demonstrated group leadership and interpersonal skills, contributing to increased sales and positive community impact at Morels Restaurant.
Overview
10
10
years of professional experience
Work History
Maritime Childcare Provider
Marella Cruises
08.2023 - Current
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Developed age-appropriate activities and crafts to engage children, facilitating learning through play, stories and outdoor activities.
- Engaged, and volunteered for, extra duties on board; including embark/debarkation to instill immediate and consistent friendly face and environment for the duration of guests stays.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Volunteer
Pride In Pill
01.2014 - 06.2022
- Attended head of committee meetings; giving feedback and assisting in coordinating future events
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Wait Staff Member
Morels Restaurant
03.2019 - 12.2020
- Bussed and reset tables to keep dining room and work areas clean, welcoming and available for high turnaround moments.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Cultivated warm relationships with regular customers.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
Education
B-TEC Level 3 - Business And Finance
Crosskeys College
Crosskeys09.2022
B-TEC Level 2 - Distinction - Travel And Tourism
Crosskeys College
Crosskeys09.2022
Skills
- Due diligence in health and safety to a high standard
- Team coordination, SitReps and effective time management
- Group leadership
- Childcare and supervision
Accomplishments
Winner of the Queens golden jubilee award for voluntary service by groups in the community - 2017
Timeline
Maritime Childcare Provider
Marella Cruises
08.2023 - Current
Wait Staff Member
Morels Restaurant
03.2019 - 12.2020
Volunteer
Pride In Pill
01.2014 - 06.2022
B-TEC Level 3 - Business And Finance
Crosskeys College
B-TEC Level 2 - Distinction - Travel And Tourism
Crosskeys College
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