Shanavas KK
Abu Dhabi,UAE
Summary
Results-driven professional with expertise in hardware assembly, IT infrastructure, and project management. Proven skills in data analysis, telecommunication systems, and wireless technology, focusing on server troubleshooting and field operations. Proficient in router installation, VPN appliances, and cabling repair, with a commitment to enhancing operational efficiency through continuous learning and problem-solving.
Overview
11
11
years of professional experience
Work history
IT Field Engineer
Halian Technology (MOE Schools)
Al Fujairah City, Fujairah
04.2025 - 09.2025
- Maintained daily case tracker using incident management tool (Ivanti).
- Resolved tickets promptly, minimising service user downtime.
- Logged and communicated ticket updates until resolution.
- Addressed technical faults across servers, routers, and hardware.
- Coordinated 1st line engineering teams during system and network maintenance.
- Collaborated with technical leads and IT service teams to progress projects.
- Monitored server alerts and implemented proactive measures.
- Resolved network and end user software issues via remote desktop connections.
- Performed critical software upgrades to improve system functionality.
- Travelled extensively to various sites for hands-on problem-solving.
- Troubleshot hardware problems, ensuring minimal disruption to operations.
- Performed onsite installation, modification and maintenance of systems and equipment.
IT Support
Pinnacle American School
Abu Dhabi, UAE
07.2019 - 03.2025
- Provided technical assistance to staff, students, and parents, resolving hardware and software issues promptly.
- Managed school IT equipment, ensuring optimal performance and security of laptops, desktops, tablets, projectors, and printers.
- Configured Orison School ERP System across multiple modules including Registration, HR, Finance, Library, and Students.
- Administered user account management for Orison School ERP portal for staff and teachers.
- Created and managed staff and student accounts through Google G-Suite Cloud service.
- Installed and managed G-Suite Console on student tablets for effective learning.
- Supervised interactive boards from Benq and ViewSonic brands for enhanced classroom engagement.
- Monitored school website and managed social media advertising across various platforms.
- Chrome Book Managing for MAP Testing & CAT4 Exam.
- Support for Students eLearning Applications eAlpha, A-Z Reading and Pearson.
- Setup and maintain computer labs and audiovisual equipment for presentations, meetings, and school events.
- Manage and keep an accurate accounting of all IT equipment by documenting a full inventory of assets.
- Supervised Avaya telephone lines via web-based portal
- Managed CCTV and provide footages from the digital video recorder on special cases.
- Supervised Access Control System for staff and students and create ID badges.
- Monitor and maintain the audio / video system & PA System.
- Manage Social Media advertisement. (Facebook, Instagram, Snapchat & Google Ads)
- Monitoring and managing School Website.
.
IT Admin
Modern Private School
Abu Dhabi, UAE
07.2016 - 06.2019
- To implement and support the aims of the school.
- To support the implementation of school policies and practice.
- Administration and maintenance of school’s internal computer systems.
- Provide telephone and desktop support for internal users.
- Network administration (Including backup devices, User account management, email troubleshooting, internet, and application support.
- Support network and desktop hardware, software, and application.
- Rolls out hardware and software to ensure optimal deployment of resources.
- Plans, implements, and supports the network in line with superiors.
- Manage small to medium sized projects within the school.
- Assist with technology planning through ongoing research.
- Provide Second & third-level technical support to staff and faculty.
- Provide technical support for physical / virtual classroom.
- Monitor and maintain the audio / video system.
- Installation and configuration Windows and Mac platform.
Sr: Support Engineer
Impact Computers LLC
Abu Dhabi, UAE
09.2014 - 06.2016
- Installing, configuring, and troubleshooting operating systems and application
- Installation and configuration of Microsoft Server 2008R2 & 2012, Active Directory Services, and other Roles.
- HDD Raid Level configuration and troubleshooting.
- Backup Device Configuration and troubleshooting.
- Configure Print Queues for Servers/ Users / Groups.
- Configuring and managing Backup & restore procedures.
- Monitoring and management of antivirus and network firewalls.
- Configure desktop and laptop as per the desktop/laptop standardization policies of customer.
- Install antivirus software and check virus definition auto updates.
- Planned and executed routine repair and system updates.
- Support for local area network issue (LAN), DHCP Clint.
- Troubleshooting the networking related problems.
- Tally ERP software installation & configuration.
- Setting up new user’s accounts and profiles and dealing with password issues.
- Trouble shooting and maintenance of PCs Hardware.
- Installing configuring and troubleshooting Microsoft Outlook 2007/2010/2013/2016 and Thunderbird.
- Employment Biometric Fingerprint information device installation & configuration.
- Provided Level 1 & 2 technical.
- Configure and manage switches and routers.
- Maintain and troubleshoot network infrastructure.
- CCTV Installation and backup managing.
- Backup and restoration of data as per the request from users
- Maintain the hardware and software inventory.
- Communicating with third party technical specialists.
Education
Bachelor of Science - Computer Science
Bharathidasan University
India 04.2024 -
Diploma - Computer Science Engineering
Institute of Engineering
India 06.2005 - 03.2008
Diploma - Hardware and Networking
Accel IT Academy
India 12.2005 - 06.2006
Skills
- IT infrastructure expertise
- Telecommunications knowledge
- Time management
- Project management
- Server support and troubleshooting
- Field operations management
- Router and wireless installation
- System integration and development
- VPN configuration and management
- Cabling solutions and repair
- Cisco firewalls and switches
- VMware proficiency
- System troubleshooting techniques
- VLAN configuration
- Cloud technology solutions
- Networking strategies and solutions
- Wireless CCTV programming
- Network configuration and setup
LANGUAGES KNOWN
English
Fluent
Malayalam
Native
Arabic
Beginner
Timeline
IT Field Engineer
Halian Technology (MOE Schools)
04.2025 - 09.2025
Bachelor of Science - Computer Science
Bharathidasan University
04.2024 -
IT Support
Pinnacle American School
07.2019 - 03.2025
IT Admin
Modern Private School
07.2016 - 06.2019
Sr: Support Engineer
Impact Computers LLC
09.2014 - 06.2016
Diploma - Hardware and Networking
Accel IT Academy
12.2005 - 06.2006
Diploma - Computer Science Engineering
Institute of Engineering
06.2005 - 03.2008