Hi, I’m
SHANAVAS PALLISSERI KUZHIYIL
Diplomatic Affairs Officer
Abu Dhabi
Summary
Diplomatic and Administrative Professional with 15+ years of experience supporting embassy operations, government relations, and international engagement initiatives. Proven expertise in diplomatic coordination, MOFA liaison, protocol compliance, and high-level delegation management. Strong track record in preparing diplomatic correspondence, managing stakeholder relationships, and ensuring alignment with UAE diplomatic procedures.
Overview
17
years of professional experience
3
Languages
Work History
Embassy of India
Diplomatic Affairs Officer
04.2011 - Current
Job overview
- Coordinated diplomatic communications with UAE Ministry of Foreign Affairs (MOFA) and relevant government entities for case processing and official matters
- Supported preparation of diplomatic correspondence including Note Verbales, official requests, and briefing materials.
- Ensured compliance with UAE diplomatic protocols and procedures during official engagements and case handling.
- Maintained structured records of diplomatic interactions, approvals, and official communications.
- Facilitated coordination between embassy leadership and government stakeholders for high-level engagements and delegations.
- Supported protocol arrangements including approvals, permits, and stakeholder coordination for official visits.
- Coordinated high-level diplomatic visits, official delegations, and government engagements including protocol compliance, stakeholder alignment, and visit briefings.
- Maintained diplomatic engagement trackers, case records, and reporting dashboards to support internal reporting and audit requirements
- Prepared briefing notes, case summaries, official correspondence, and senior-level reports to support diplomatic decision-making.
- Conduct regular in-person coordination with UAE Ministry of Foreign Affairs (MOFA), Immigration, and other government departments to facilitate case processing, approvals, and diplomatic matters
Amazon UK
FC Associate – Operations & Records
10.2022 - 10.2023
Job overview
- Managed end-to-end workflow tracking, inventory logging, and real-time database updates, ensuring full data traceability and inventory visibility.
- Strengthened safety and accuracy controls, reducing process deviations and logging errors by 15%.
- Supported MIS reporting, audit-ready documentation, and process standardization to improve record integrity and compliance.
- Partnered with floor operations, inventory, and records teams to improve turnaround time, throughput, and workflow reliability.
Emirates Post, UAE
Customer Service Assistant – Consular Documentation Support
01.2009 - 02.2011
Job overview
- Managed passport and visa-related inquiries in coordination with embassy protocols, ensuring accurate and consistent service delivery.
- Supported application status checks, documentation guidance, and escalation routing to improve query resolution time and reduce repeat follow-ups.
- Maintained customer interaction logs and service records, ensuring complete traceability and audit readiness.
- Processed sensitive documents with strict confidentiality, accuracy, and zero-breach compliance.
- Assisted grievance handling, guided applicants through procedures, and improved service satisfaction and confidence.
- Supported walk-in and help-desk operations, improving queue flow, response turnaround, and counter efficiency.
Education
University of The PeopleUSA
Master of Education (M.Ed.) from Advanced Teaching At The Secondary School
11-2024
Middlesex UniversityUK
MA from International Relations
11-2023
Mahatma Gandhi UniversityIndia
MBA from HR & Marketing
04-2016
Mahatma Gandhi UniversityIndia
B. Ed from Social Science
04-2004
University of CalicutIndia
BA from Economics
04-2002
Skills
Diplomatic Engagement Coordination
Government Relations & MOFA Liaison
UAE Diplomatic Protocol & Compliance
Diplomatic Communication (Note Verbales, Briefings, Correspondence)
High-Level Delegation & Official Visit ManagementStakeholder & Embassy Relations
Inter-Governmental Coordination (MOFA, Immigration, Authorities)
Diplomatic Approvals & Permit Coordination
International Partnerships & Institutional Collaboration
Diplomatic Reporting, Trackers & Documentation Management
Strategic Engagement Support & Global OutreachConfidential Records & Information Governance
Timeline
FC Associate – Operations & Records
Amazon UK
10.2022 - 10.2023
Diplomatic Affairs Officer
Embassy of India
04.2011 - Current
Customer Service Assistant – Consular Documentation Support
Emirates Post, UAE
01.2009 - 02.2011
University of The People
Master of Education (M.Ed.) from Advanced Teaching At The Secondary School
Middlesex University
MA from International Relations
Mahatma Gandhi University
MBA from HR & Marketing
Mahatma Gandhi University
B. Ed from Social Science
University of Calicut
BA from Economics
Research & Academic Contributions
- Socioeconomic Inequalities in Education (M.Ed., 2024) – Qualitative analysis on equity barriers, policy recommendations for inclusion and sustainable access.
- India–China Foreign Policy & Regional Competition (MA IR, 2023) –Strategic brief assessing regional power balance, territorial disputes, and diplomatic pathways.
- Governance & Global Systems Engagement – Stakeholder-based proposals for sustainable policy mechanisms and international cooperation frameworks.