Shanaz Packeer
Executive Assistant
Summary
Seeking a suitable position within a company that will allow me to fully utilise my extensive customer service, office management, communication, organisation and problem solving skills.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Reservations Agent
Al Naboodah Travel LLC
Dubai
01.2016 - 01.2022
- Handling customer service requests.
- Handling retail clients, corporate clients, group bookings and F.I.T. bookings.
- Keeping clients up-to date on changes related to their bookings.
- Sorting of lost baggage cases.
- Visa coordinating with the visa department.
Research Intern
Colliers International
Dubai
04.2015 - 07.2015
- Carrying out primary & secondary market research in the MENA region.
- Assisting the ‘Development Solutions' team with assignment related tasks.
Area Administrative Assistant
Abbott Nutrition International
Dubai
11.2014 - 01.2015
- Assist the Area (METAP) directors and area managers with their day to day administrative tasks.
- Prepare directors' expense reports using CTE software.
- Assist the directors with setting up of outlook calendar invitations for their scheduled meetings.
- Arrange visit visas, hotel & travel bookings, visa applications, airport transfers and meet & greet services.
- Coordinate HR aspects for the directors and the team- maintain records of employee leave information for HR.
Executive Secretary to the General Manager
Al Naboodah Protection LLC
Dubai
12.2010 - 12.2013
- Transcribe, proofread and revise correspondences, memos, flyers, etc.
- Organise travel arrangements for senior management and staff: hotel & travel bookings; arrange to obtain required visas.
- Organised and coordinated set up of the organization's stand during IDEX 2011, ISNR 2012 & IDEX 2013.
- Drafted advertisements for various magazines and newspapers for the organisation.
Personal Assistant to the Chief Investment Officer
Al Naboodah Investments LLC
Dubai
03.2008 - 11.2010
- Coordinate activities, agendas and organise meetings for the CIO & staff members, in a cohesive manner.
- Arrange the purchase of flights, transfers, accommodation and any other travel related requirements for the organisation.
- Coordinate with Group HR for obtaining employee UAE Residence visas & health insurance.
HR Advisory Services Assistant-Trainee
Ernst & Young
COLOMBO
11.2007 - 01.2008
- Compensation & benefits package surveys & structuring.
- Job Profiling.
Education
Bachelor of Science - Management
University of London (LSE)
UK 09.2003 - 08.2007
G.C.E. Advanced Level - Accounting And Business Management
Ilma International School (Edexcel UK)
Colombo 09.2001 - 08.2003
G.C.E. Ordinary Level - General
Ilma International School (Edexcel UK)
Colombo 06.1999 - 08.2001
Skills
Trustworthy
English
Time Management
Listening and communication
Organised
Self-learner
Dependable and Responsible
Hotel accomodations
Teambuilding
First Aid/CPR
Certification
International Computer Driving License
Community Service
- Signed up as a volunteer for Dubai Cares in 2013.
- HelpAge Sri Lanka - Social Service, Certificate of Merit 2002 Awarded for special effort in raising funds through a “Sponsored Event” for the Needy Aged of Sri Lanka.
Timeline
Reservations Agent
Al Naboodah Travel LLC
01.2016 - 01.2022
Research Intern
Colliers International
04.2015 - 07.2015
Area Administrative Assistant
Abbott Nutrition International
11.2014 - 01.2015
Executive Secretary to the General Manager
Al Naboodah Protection LLC
12.2010 - 12.2013
Personal Assistant to the Chief Investment Officer
Al Naboodah Investments LLC
03.2008 - 11.2010
HR Advisory Services Assistant-Trainee
Ernst & Young
11.2007 - 01.2008
International Computer Driving License
07-2007
Bachelor of Science - Management
University of London (LSE)
09.2003 - 08.2007
G.C.E. Advanced Level - Accounting And Business Management
Ilma International School (Edexcel UK)
09.2001 - 08.2003
G.C.E. Ordinary Level - General
Ilma International School (Edexcel UK)
06.1999 - 08.2001