Elvira Rodrigues
Dubai,United Arab Emirates
Summary
An exceptionally responsible, diligent, thorough, and well-organized professional with proven track record of excellent performance on job profiles. Holds 20 plus years of Sales experience in NVOCC and Freight Forwarding Industry. Succeeded in meeting set performance target. Well trained in coping up with changing market trends and highly effective in customer relationship.
Overview
31
31
years of professional experience
Work History
Manager Customer Service
Fleet Line Shipping Services LLC
, United Arab Emirates
04.2022 - 03.2025
- Managed key accounts, resulting in consistent revenue generation.
- Negotiated lucrative contracts to secure long-term client commitment.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Drove revenue growth by identifying and capitalizing on emerging market trends.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Conducted detailed market analysis to identify new opportunities.
- Analyzed sales reports to identify trends and update strategies.
- Optimized sales methods to best engage, acquire and retain customers.
- Grew annual revenue by 100% with targeted sales and marketing strategy.
Manager - Customer Service
Kepler Shipping LLC
, United Arab Emirates
06.2018 - 04.2022
- Handling NVOCC Liner Sales for India and Indian Sub Continent Destination/Persian Gulf / GCC
- Established close rapport with shippers to ensure their support on the trade lanes that we operate .
- Addressed issues and trouble shooting raised by customers promptly there by improving client relationship and trust levels.
- Liaising with Jebel Ali port / Container terminals for handling smooth operational issue as an when challenges faced.
- Monitor inventory for Empty containers to ensure that they do not fall under port storage and working closely with the principals for Exports or any imbalance containers required for other destination.
- Identified opportunities for upselling and cross-selling during interaction with customers increasing revenue generation.
- Ensured resolution of customer complaints, fostering a positive company image.
- Coordinated with global partners for better freight handling and transportation procedures.
Customer Service Representative
IAL Logistics Emirates LLC
, United Arab Emirates
04.2003 - 05.2018
- Developing NVOCC export liner booking for India , Indian Sub Continent destination, Persian Gulf/ GCC .
- Providing market information on rate to management and principals to act appropriately.
- Search and develop new business from the market and set up solutions that meet client needs.
- Manage sales activities, prospecting new clients, and servicing existing clients.
- Build long term relationships with major industry players to build mindshare and drive sales activity.
- Meet with clients to discuss, capture and define requirements, work with them to determine the scope of a business, clarify specifications and understand their work practices or nature of their business to promote NVOCC export liner sales for that trade lane .
- Plan, execute, monitor and follow up the Liner activities in the assurance plan.
- Liaised with principals on special customer request &potential business Scope .
- Responsible for the negotiation and finalization of sales contracts with potential clients
Senior Sales Coordinator / Customer Service
IAL Shipping Agencies Pvt. Ltd
, India
12.1998 - 04.2003
- Maintained strong relationships with key clients to ensure loyalty and repeat business for our NVOCC liner business
- Act as first point of contact for customers while always projecting professional image.
- Accord highest attention to customers and use customer service skills to heighten sales opportunity of each customer contact. Ensure understanding of client needs through great attention to detail.
- Apply basic concepts, practices and procedures of handling client’s complaints while meeting quality standard of service. Refer unresolved grievances to designated department for further investigation.
- Keep records of customer interaction and transactions, document details of inquiries, complaints, issues, comments and actions taken.
- Continually develop understanding of company’s culture, products, ethical initiatives and other areas of business. Reflect the same in everyday performance.
- Established rapport with potential customers during initial contact stages to facilitate easier negotiations.
- Followed up on sales quotes and potential leads within target timeframes.
- Negotiated prices with princiapls and offered cost-effectives sales quotes to entice prospective customers.
Senior Sales Executive
Unimarine Agencies Pvt. Ltd
, India
08.1997 - 12.1998
- Developing NVOCC Liner sales for Middle East and GCC Countries
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Established strong relationships with key industry players to expand business reach.
- Develop and execute internal techno-commercial sales strategies and tactics for the business, ensuring sustainable growth in the short-, medium- and long-term basis
Senior Marketing Executive
Golden Globe Lines Pvt. Ltd
, India
08.1995 - 11.1998
- Promoting Freight forwarding business (LCL and FCl) trade lane of Middle East / Singapore and Europe base port.
- Plan, execute, monitor and follow up the logistic activities in the assurance plan
- ▪ Create and execute business plans focused on demand creation, sales growth, and business development.
- • Maintain proper dissemination of information to the clients on timely and effective material deliveries.
Junior Marketing Executive
W.W. Shipping Agencies Pvt. Ltd
, India
09.1994 - 08.1995
- Developing freight forwarding sales business for Far East , Middle east and Europe Base port.
- Search and develop new business from the market and set up solutions that meet client needs
- Meet with clients to discuss, capture and define requirements; work with them to determine the scope of a business
- Identified potential market opportunities through extensive market research and analysis.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
Education
Bachelor of Arts in Sociology -
R.J College - University of Mumbai
Mumbai , India /1992 - /1994
Diploma in Tourism & Travel Industry Management -
Garware Institute - University of Mumbai
Mumbai , India /1992 - /1994
Skills
- Rich exposure in NVOCC Shipping and Freight forwarding Services
- Expertise in developing Overseas Partners
- Skilled in Understanding Customer Requirements
- Profit Maximization & Revenue Achievement
- Outstanding Customer Relationship skills
- Networking and Negotiation
- Key Accounts Management
- Efficient monitoring sales performance
- Team Spirit, collaborating and Leadership skills
- Strong Commitment to Service Excellence
Languages
English
Fluent
Hindi
Fluent
Marathi
Native
Timeline
Manager Customer Service
Fleet Line Shipping Services LLC
04.2022 - 03.2025
Manager - Customer Service
Kepler Shipping LLC
06.2018 - 04.2022
Customer Service Representative
IAL Logistics Emirates LLC
04.2003 - 05.2018
Senior Sales Coordinator / Customer Service
IAL Shipping Agencies Pvt. Ltd
12.1998 - 04.2003
Senior Sales Executive
Unimarine Agencies Pvt. Ltd
08.1997 - 12.1998
Senior Marketing Executive
Golden Globe Lines Pvt. Ltd
08.1995 - 11.1998
Junior Marketing Executive
W.W. Shipping Agencies Pvt. Ltd
09.1994 - 08.1995
Bachelor of Arts in Sociology -
R.J College - University of Mumbai
/1992 - /1994
Diploma in Tourism & Travel Industry Management -
Garware Institute - University of Mumbai
/1992 - /1994
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