Shaniah Chepkurui

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours
• Recognized for delivering service with genuine warmth and creativity, often going above and beyond to add thoughtful, personalized touches that enhance the guest experience and leave a lasting positive impression.
• Proven ability to successfully upsell menu items and promotions during service, enhancing the guest experience while consistently contributing to increased revenue and sales targets.
• Skilled in handling customer complaints with professionalism and empathy, ensuring swift resolution and turning challenging situations into positive guest experiences.
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• Studied and re-designed processes to improve quality of coffee and cafe products.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
• Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Created speciality drinks according to exact customer requests and preferences.
• Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
• Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.

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• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Completed opening and closing procedures each day.
• Greeted customers entering store and responded promptly to customer needs.
• Counted change correctly and issued customer receipts.
• Used cash registers and POS systems to request and record customer orders and compute transactions.
• Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
• Checked notes carefully to spot counterfeit currency.
• Recommended products and services to customers based on requirements.
• Helped customers to pack away shopping for improved customer experience.
• Educated customers on promotions, offers and special events to enhance product sales.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

• Followed health and hygiene standards when handling food and cleaning restaurants.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Prepared tables for guests and reset tables between customers.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.