Shanid Thadathikunnel Moideen
Doha,Qatar
Summary
Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of CAFM and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly. Successful at managing files, incoming and outgoing mails, calls and faxes. Open and clear communicator with good planning skills, adaptable nature and analytical approach.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Senior Operator CAFM Administrator
Engie Cofely Mannai
Doha, Qatar
06.2024 - Current
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Streamlined office operations by implementing efficient administrative procedures.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Managed phone calls, resulting in effective communication flow within the company.
- Handled appointment scheduling to ensure smooth daily operations.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Improved record keeping system with attention to detail and thoroughness.
Customer Service Executive
Du Telecommunications
Dubai
06.2021 - 06.2023
- Managed high volume of inbound and outbound calls and emails from customers, ensuring prompt and efficient service
- Gathered and verified all required customer information for accurate tracking purposes
- Accurately documented, researched, and resolved customer service issues
- Provided base-level IT support to non-technical personnel within the business
- Provided technical support to Customers as well as the Onsite Engineer
- Followed up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems
- Referred unresolved customer grievances to designated departments for further investigation
- Attempted to provide resolutions on the first interaction with customers Handle multiple cases at the same time with varying degrees of severity
- Update customers on the progress of their cases on a regular basis
- Taking care of the issues that are escalated by the L1 engineers towards resolution and Customer Satisfaction
- Improved company processes by analyzing customer feedback and service trends
- Maintained working knowledge of available products and services
- Developed knowledge transfer documentation
- Offered detailed advice on product and service benefits
Senior Accountant
Mukkum Metals
Calicut
08.2019 - 09.2020
- Prepared and submitted journal entries, improving accuracy and efficiency in accounting system
- Performed monthly-trend analysis of expense accounts, providing valuable insights to upper management
- Consolidated and presented balance-sheet results/analysis, enhancing financial decision-making
- Performed detailed review of assets to clients and transfer requests and document inquiries
- Maintained and monitored prepaid accounts
- Reviewed income-statement accounts for material changes on a daily basis
- Applied Generally Accepted Accounting Principles with a focus on lease exit/restructuring reserves, joint ventures, sublease transactions, deferred income, income recognition, and accounts receivables
- Assisted with month-end closing by researching and math-auditing reconciling entries
- Managed multiple tasks: (tax returns, legal guardianship, account reconciliations, letter of authorization
- Monitored and corrected insufficient payroll accounts
- Processed daily payment runs (check, direct deposit, or credit card) and bank payment confirmations (positive pay) in the integrated accounting system
- Received promotion due to improved productivity, time management, great in/outbound customer service
- Ability to build and sustain strong relationships with clients and partnerships via in/direct interaction
Customer Service Supervisor
Abu Dhabi National Oil Company
Abu Dhabi
09.2015 - 08.2019
- Coordinated maximum efficiencies across all departments, improving service efficiency and driving positive customer satisfaction levels
- Identified operational problems and proposed solutions to management, improving service efficiency and maintaining office efficiency
- Trained new staff on store procedures and policies, developing knowledgeable, confident teams to deliver top-quality customer service and uphold brand values
- Provided friendly, courteous service and maintained excellent customer relations, resulting in a pleasant customer service experience
- Driving positive customer satisfaction levels by providing effective training to all associates
- Maintained office efficiency by sustaining and monitoring a weekly tally of staff hours, precise
- Developed strong rapport with customers to de-escalate and resolve in-depth issues
- Worked as a team member to provide the highest level of service to customers
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Set and managed operational schedules with proper coverage to meet customer service demands
- Attended monthly meetings to discuss ways to improve as a company and communicate better as a team
- Direct day-to-day employee duties and functions while evaluating performance of assigned duties
- Supervise store operations, manage inventory, and maintain accurate reconciliation of business supplies
- Increase customer loyalty through consistent and dependable service, great attitude, knowledge and efficiency
Education
MASTER OF BUSINESS ADMINISTRATION - Marketing and Sales
Mahatma Gandhi University
BACHELOR OF BUSINESS ADMINISTRATION - Business Administration
Mahatma Gandhi University
Skills
- Communication & Interpersonal
- Mail sorting
- Facilities coordination
- Team & Time Management
- Multi-Tasking & Prioritization
- Adaptability & Flexibility
- Customer Service
- Accounts Management
- Data & Financial Analysis
- Professionalism & Responsibility
- Information Technology
- Operations management
- Reporting and documentation
- Attention to Detail
- Organization & Self-discipline
- MS office proficiency
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Languages
English
Fluent
Arabic
Beginner
Hindi
Fluent
Personal Information
- Nationality: Indian
- Marital status: Married
- Visa status: Transferable with NOC
Affiliations
- Traveling
- Exercise
- Reading
Timeline
Senior Operator CAFM Administrator
Engie Cofely Mannai
06.2024 - Current
Customer Service Executive
Du Telecommunications
06.2021 - 06.2023
Senior Accountant
Mukkum Metals
08.2019 - 09.2020
Customer Service Supervisor
Abu Dhabi National Oil Company
09.2015 - 08.2019
BACHELOR OF BUSINESS ADMINISTRATION - Business Administration
Mahatma Gandhi University
MASTER OF BUSINESS ADMINISTRATION - Marketing and Sales
Mahatma Gandhi University
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