Moureen Katushabe
Abu Dhabi
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience in Food and Beverage industry.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Overview
5
5
years of professional experience
Work History
Barista/Waitress Supervisor
JELATO
Abu Dhabi, United Arab Emirates
03.2021 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within cafe
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Followed exact recipes for mixing and preparing beverage and food items.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Cashier
HAZZAA CAFE
ABUDHABI
01.2020 - 01.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
LUBIRI COLLAGE
UGANDA05-2019
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Exceptional customer service
- Team leadership
- Cash register operation
- Safe food handling
- Safe food handling practices
- Food preparation
- Menu memorization
- Hospitality service expertise
Languages
English
Bilingual or Proficient (C2)
Timeline
Barista/Waitress Supervisor
JELATO
03.2021 - 07.2024
Customer Service Cashier
HAZZAA CAFE
01.2020 - 01.2021
High School Diploma -
LUBIRI COLLAGE