Summary
Overview
Work history
Education
Skills
Timeline
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shanju majhi

Dubai,UAE

Summary

Detail-oriented professional with expertise in verbal communication across English, Nepali, and Hindi, complemented by strong problem-solving and multitasking abilities. Proficient in conflict resolution, cash handling, payment management, and Point of Sale (POS) systems. Adept at managing customer complaints with patience while ensuring efficient data entry and computer operations. Committed to delivering exceptional service and fostering positive client interactions.

Overview

5
5
years of professional experience

Work history

Cashier

Burger King
Dubai, UAE
07.2024 - Current
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Balanced till at end of day, maintaining accurate records.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Resolved customer complaints professionally leading to higher retention rates.
  • Collaborated closely with store management for daily operations success.
  • Trained new cashiers on store policies and procedures to maintain standards.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Maintained clean and organised workspace to ensure efficient service.
  • Used Point of Sale system efficiently, speeding up transactions.
  • Handled high volumes of transactions during holiday seasons efficiently.

Teaching and academic coordinator

Lumbini Beginner's Academy
Kathmandu, Nepal
11.2020 - 07.2024
  • Implemented school policies, promoting a safe and inclusive learning environment.
  • Coordinated academic schedules for efficient utilisation of resources.
  • Managed department budgets whilst maintaining high-quality education standards.
  • Organised extra-curricular activities, enhancing students' holistic development.
  • Collaborated with staff and parents to improve student outcomes.

Barista

Kestrel nest garden pvt. ltd
Kapan, Nepal
11.2022 - 12.2023
  • Performed cash handling duties accurately to maintain financial integrity.
  • Demonstrated proficiency in operating espresso machines with precision and care.
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.
  • Exhibited knowledge of various coffee blends for enhanced customer experience.
  • Promoted seasonal beverages effectively increasing their uptake.

Education

High School Diploma - Business

Manaslu World college
Nepal

Skills

  • Excellent verbal communication (English, Nepali and Hindi)
  • Handling complains with patience
  • Computer and data entry skills
  • Problem-solving and multitasking
  • Conflict Resolution
  • Point Of Sale (POS) expertise
  • Cash handling
  • Cash and payment management

Timeline

Cashier

Burger King
07.2024 - Current

Barista

Kestrel nest garden pvt. ltd
11.2022 - 12.2023

Teaching and academic coordinator

Lumbini Beginner's Academy
11.2020 - 07.2024

High School Diploma - Business

Manaslu World college

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shanju majhi