Shankar Anand
IT PMO Manager
Dubai
Summary
Insightful Information Technology Manager with [Number] years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
23
23
years of professional experience
Work History
IT Program Manager
KPMG Lower Gulf
01.2023 - Current
- Developed comprehensive project plans to ensure timely completion and adherence to quality standards.
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
- Oversaw software development life cycles, from requirements gathering through deployment, ensuring maximum functionality and user satisfaction.
- Improved client satisfaction by consistently delivering high-quality results within budget constraints.
- Implemented risk mitigation strategies, resulting in fewer project roadblocks and smoother execution.
- Streamlined resource allocation, ensuring optimal utilization of personnel and equipment throughout projects.
- Increased stakeholder engagement through transparent communication and timely reporting of project updates.
IT Program Manager
Amana Group Companies
07.2022 - 01.2023
- Oversaw software development life cycles, from requirements gathering through deployment, ensuring maximum functionality and user satisfaction.
- Championed change management initiatives, effectively transitioning staff members into new technologies and procedures.
- Evaluated emerging technologies for their potential impact on company operations, making strategic recommendations as needed.
IT Project Manager
TAWAZUN
07.2020 - 05.2022
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Implemented best practices to drive quality IT project delivery.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
- Organized internal audits and led efforts to determine and remedy deficiencies.
- Updated customers and senior leaders on progress and roadblocks.
- Coordinated with external vendors to deliver IT project components.
- Generated reports for IT project progress and performance.
- Identified plans and resources required to meet project goals and objectives.
- Developed project plans identifying key issues, approaches and performance metrics.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Provided detailed project status updates to stakeholders and executive management.
- Resolved staff conflicts and identified potential areas of improvement.
- Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
- Communicated project updates to stakeholders at all levels.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Managed projects from procurement to commission.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Identified and implemented cost-saving measures in IT projects.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Planned, designed, and scheduled phases for large projects.
- Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored and tracked project progress to support timely completion.
- Developed and implemented strategic project plans to meet business objectives.
- Prepared and submitted project invoices for review and approval.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Wrote, updated and maintained project documentation.
- Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
- Developed and introduced IT strategies to improve operational efficiency.
- Managed various IT projects to meet deadlines and customer requirements.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Established and enforced project timelines and deadlines.
- Resolved problems, improved operations and provided exceptional service.
IT Project Lead
Injazat Data Systems
06.2018 - 06.2020
- Streamlined project documentation processes by standardizing templates and adopting a centralized storage system for easy access.
- Provided detailed project status updates to stakeholders and executive management.
- Contributed to company growth by identifying opportunities for process improvement within the IT department and proposing innovative solutions to challenges faced in daily operations.
- Managed budgets for multiple projects simultaneously, ensuring cost-effective resource allocation while maintaining quality standards.
- Reduced project completion times by effectively prioritizing tasks and allocating resources to high-priority initiatives.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and implemented project plans and budgets to ensure successful execution.
- Monitored project progress, identified risks and took corrective action as needed.
- Facilitated clear communication between stakeholders by organizing regular status meetings and distributing detailed updates through various channels.
- Implemented efficient IT project management processes by streamlining workflows and improving communication between team members.
- Prepared and submitted project invoices for review and approval.
- Established strong relationships with external partners and vendors to facilitate smooth coordination of resources during multi-phase projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Ensured smooth adoption of new software platforms by providing end-user training and comprehensive documentation on system functionality.
- Established effective change management processes to minimize disruption during technology transitions within the organization.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Negotiated and managed third-party contracts related to project deliverables.
- Negotiated contracts with vendors for procurement of hardware, software, and other essential tools needed for successful project execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Increased customer satisfaction rates with timely delivery of reliable IT solutions tailored to meet specific business requirements.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Reported regularly to managers on project budget, progress, and technical problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified issues, analyzed information and provided solutions to problems.
IT Project Lead
TAWAZUN
12.2013 - 06.2018
- Streamlined project documentation processes by standardizing templates and adopting a centralized storage system for easy access.
- Provided detailed project status updates to stakeholders and executive management.
- Contributed to company growth by identifying opportunities for process improvement within the IT department and proposing innovative solutions to challenges faced in daily operations.
- Managed budgets for multiple projects simultaneously, ensuring cost-effective resource allocation while maintaining quality standards.
- Reduced project completion times by effectively prioritizing tasks and allocating resources to high-priority initiatives.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
IT Pre Sales Lead
Trianz
05.2013 - 11.2013
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed critical escalations proactively by collaborating with various stakeholders within the organization assuring successful resolution.
- Collaborated with cross-functional teams to develop innovative solutions aligned with customer needs, driving business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Provided valuable insights to product management and marketing teams for continuous improvement of products and messaging.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Drove process improvements within the pre-sales organization to reduce response times and enhance overall customer experience.
- Developed strong client relationships through effective communication, resulting in increased customer satisfaction and retention.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Supported the sales team in closing deals by addressing complex technical issues, ensuring seamless customer onboarding.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Played an instrumental role in achieving revenue targets consistently quarter over quarter through effective pre-sales activities.
IT Project Lead
HCL Technologies
11.2009 - 04.2013
- Streamlined project documentation processes by standardizing templates and adopting a centralized storage system for easy access.
- Provided detailed project status updates to stakeholders and executive management.
- Contributed to company growth by identifying opportunities for process improvement within the IT department and proposing innovative solutions to challenges faced in daily operations.
- Managed budgets for multiple projects simultaneously, ensuring cost-effective resource allocation while maintaining quality standards.
- Reduced project completion times by effectively prioritizing tasks and allocating resources to high-priority initiatives.
Senior IT Consultant
Tech Mahindra
06.2007 - 07.2009
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Implemented cybersecurity best practices to safeguard organizational assets against potential threats.
- Adjusted design parameters to incorporate new features.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Provided strategic guidance on complex technical issues, enabling clients to make informed decisions based on expert analysis.
- Coached junior team members on various technologies, contributing to their professional growth as well as enhancing overall team capacity.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Coordinated efficient large-scale software deployments.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Delivered exceptional customer support by troubleshooting technical issues promptly and accurately resolving concerns.
- Collaborated with upper management to drive strategy and implement new processes.
- Championed effective change management by engaging with end-users, providing training resources, and offering ongoing support during technology transitions.
- Developed custom software solutions to address unique client needs and improve overall productivity.
- Spearheaded the migration of legacy systems to modern platforms, minimizing downtime and maximizing end-user satisfaction.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Developed clear specifications for project plans using customer requirements.
IT Consultant
Pennentsoft
04.2003 - 05.2007
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Created service level agreement for IT operational functions and help desk operations.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
- Established strong relationships with vendors for cost-effective sourcing of cutting-edge hardware and software solutions that met clients'' needs effectively.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Collaborated cross-functional teams ensure alignment expectations deliver consistent high-quality results across various aspects projects.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
- Developed customized software applications, leading to improved end-user experience and overall functionality.
- Implemented and maintained technology and software budget.
- Developed strong communication and organizational skills through working on group projects.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Associate Software Engineer
Tata Consultancy Services
05.2001 - 03.2003
- Resolved or escalated problem tickets to resolve user issues.
- Diagnosed, troubleshot and resolved network and system problems.
- Coordinated deployments of new software, feature updates and fixes.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Developed diagrams to describe and lay out logical operational steps.
- Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
- Provided client support on system operation and troubleshooting.
- Assessed business requirements to create focused solutions.
- Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
Education
Bachelor of Engineering Technology - Manufacturing
College of Engineering Guindy,Anna University
Chennai 04.2001 -
Skills
Organizational Skills
Requirements Gathering
Product Development
Project Planning
Technology Integration
Budget Administration
Project Coordination
Project lifecycle management
Requirements Analysis
Continuous Improvement
Project Leadership
Decision-Making
Team Management
Organization and Time Management
Timeline
IT Program Manager
KPMG Lower Gulf
01.2023 - Current
IT Program Manager
Amana Group Companies
07.2022 - 01.2023
IT Project Manager
TAWAZUN
07.2020 - 05.2022
IT Project Lead
Injazat Data Systems
06.2018 - 06.2020
IT Project Lead
TAWAZUN
12.2013 - 06.2018
IT Pre Sales Lead
Trianz
05.2013 - 11.2013
IT Project Lead
HCL Technologies
11.2009 - 04.2013
Senior IT Consultant
Tech Mahindra
06.2007 - 07.2009
IT Consultant
Pennentsoft
04.2003 - 05.2007
Associate Software Engineer
Tata Consultancy Services
05.2001 - 03.2003
Bachelor of Engineering Technology - Manufacturing
College of Engineering Guindy,Anna University
04.2001 -