Shankar Meenakshisundaram
Abu dhabi,UAE
Summary
Dynamic professional with a strong focus on business development and innovation, leveraging a proactive mindset to drive growth and enhance customer relationship management. Demonstrates exceptional interpersonal leadership skills, effectively managing teams to achieve strategic objectives. Expertise in digital marketing strategies and internal controls ensures robust audits and compliance, contributing to organizational success. Committed to advancing career goals by fostering innovative solutions and optimizing business processes.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work history
Senior Service Owner, Consumer Banking Technology
First Abu Dhabi Bank
Abu Dhabi
07.2018 - 09.2025
- Functioned as the principal Business Relationship Manager for Asset and Liability products and distribution channels, expertly driving support escalation and managing a diverse project portfolio encompassing small to medium sized initiatives.
- Led the application lifecycle for Credit Acquisition and Credit Decisioning systems including the management of Requirement Analysis, solution design, application development, system testing, and production support teams to deliver new features.
- Spearheaded the alignment of lending product platforms with the rapidly evolving requirements of digital transformation initiatives.
- Designed and delivered automated product performance dashboards for business stakeholders driving data driven decision making and identifying revenue generating opportunities through data analytics.
- Ensured compliance and risk management by conducting annual Disaster Recovery exercises, Risk Control Self-Assessments (RCSA), and overseeing PCI DSS reviews and security patching.
VP & Head of Online and SMS Banking, Personal Banking
First Abu Dhabi Bank
Abu Dhabi, UAE
06.2006 - 06.2018
- Played a critical role in the technical integration of digital and contact centre platforms during the merger of First Gulf Bank and National Bank of Abu Dhabi.
- Established digital platforms from ground up, including internet, mobile and SMS banking, Interactive Voice Response (IVR), and contact center customer service system. Managed the day-to-day maintenance and system operation ensuring customer fulfillment.
- Initiated and launched new services /features, promoting the transition of processes from branches to contact centers and digital platforms, optimizing operational efficiency and contributing to cost savings.
- Launched upsell of credit card products on mobile and internet banking applications, resulting in cost effective revenue generation.
- Served as a single point of contact for Risk/ Fraud Management, Audit, and standard operating procedure reviews.
Deputy Manager - Direct Banking Operations
HDFC Bank
Mumbai
08.1999 - 06.2006
Education
Bachelor of Commerce -
University of Mumbai
01.1993 - 01.1997
Skills
- Business development
- Proactive mindset
- Interpersonal leadership
- Innovation focus
- Customer relationship management
- Internal controls and audits
- Digital marketing strategies
Timeline
Senior Service Owner, Consumer Banking Technology
First Abu Dhabi Bank
07.2018 - 09.2025
VP & Head of Online and SMS Banking, Personal Banking
First Abu Dhabi Bank
06.2006 - 06.2018
Deputy Manager - Direct Banking Operations
HDFC Bank
08.1999 - 06.2006
Bachelor of Commerce -
University of Mumbai
01.1993 - 01.1997
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