Summary
Work History
Education
Skills
Timeline
Generic
Shankar Nagappan

Shankar Nagappan

Head of workforce planning
Dubai

Summary

Seasoned Management Executive with 15 years of progressive experience in India & UAE with Big4 organizations . I have helped firms to set up their centralized resourcing/operational teams & process. Played vital role managing workforce function, hiring, cost optimization, budgeting, resourcing analytics and providing executive level support to leadership.

Work History

Head of Resourcing & Manpower Planning

KPMG Lower Gulf
Dubai
07.2020 - Current
  • I lead resourcing , manpower planning and HR Operations team for Audit function of KPMG Lower Gulf, comprises of 7 business units, 3000+ staff and partners across Dubai , Abudhabi and Oman location. Team size: 7. I guide, manage, oversee and supervise the resource management process for professionals assigned to audit engagements
  • Demonstrated a strong tone and culture supporting quality through a commitment to maintain objectivity, professional skepticism, ethics and integrity
  • Prepared annual workforce plan for the function. The planning comprises of resourcing gaps, forecasted revenue & utilization, peak period staffing, possible wins, potential loss and last year trends etc.
  • Launched resource management policy and guidelines, monitored implementation of policy by setting up key KPIs. This helped the firm to be compliant on ISQM/SOQM Audit quality controls.
  • Spearhead portfolio allocation for partner, director and managers across location. Sector preference, regulatory requirements and risk requirements are monitored thru this process.
  • Contributed to Improved utilization of the Partners/Directors by 5% and managers group by 10%
  • Contributed to the successful achievement of revenue target consecutively for last two fiscal years. Played vital role in maintaining the margins at 45%.
  • Reduced impact of resourcing cost by offshoring more 20% of the work tb setting up offshore delivery center.
  • Involved in designing and implementation of skill repository, Partner KPI dashboard , leave management and portfolio management tools.
  • Worked closely with L&D team to improve the fungibility of the resources thru re-skilling / up-skilling. Collaborated with HR BP to formulate retention strategies and succession planning approach for the practice.

Associate Director

KPMG India
Bangalore
04.2019 - 06.2020
  • Designed and implemented work force strategies for Audit business of KPMG India. Launched budgeting and scheduling tool to streamline the planning and resourcing process
  • Provided strategic analysis for operational life cycles, technologies, process validations and robustness.
  • Contributed to the 10% improvement in utilization and fungibility of resources across location.
  • Reduced the time spent by management group on administrative activities by 8%
  • Lead teams of up to 10 personnel, supervising daily performance as well as training and improvement plans.

Manager - Resourcing

KPMG India
Bangalore
07.2015 - 06.2019
  • Led change management process to set up centralized resourcing team across business units in KPMG India. Successful in bringing the change across 16 business group in Advisory practice. (5000 practitioners, 50+ Partners in Internal Audit/ Technology/ Consulting / Advisory )
  • Designed workforce management and employee engagement guidelines for the firm. Launched in-house resourcing tool and process.
  • Developed forecasting and manpower planning strategies to optimize cost and contribute the revenue of the firm
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Talent Deployment lead and Business

Deloitte Consulting Pvt. Ltd
Bangalore
08.2012 - 07.2015
  • Led the resource management and talent management team for Oracle Service line in Deloitte (2500 practitioners, 1 Partner, 7 Directors, and 15 Senior managers) . Led team of 5 resourcing specialist
  • Implemented forecasting and manpower planning strategies for the business. Worked closely with US and US India leadership to fulfill the resourcing requirements of the practice.
  • Recommended hiring decisions to leaderships based on attrition and forecasted utilization of future periods
  • Strategized the immigration process (H1B/L1) and helped in building a healthy pool of VISA ready practitioners
  • Performed skill gap analysis for the practice and recommended relevant trainings for practitioners.
  • Played a vital role in campus hiring , orientation and deployment process for the business group. Involved in training and planning the boot camp program for the campus hires
  • Worked closely with HR BP to develop retention and succession planning strategies for key roles.
  • Worked with larger talent group initiatives and projects. Played a key role in setting up work class talent program for the firm.

Associate Manager

MindTree Limited
Bangalore
08.2007 - 08.2012
  • Led the Staff Operations team for 3 Industry Groups in IT product engineering space with head count of 1200+ staff.
  • Involved in designing the capacity creation framework for Mindtree
  • Presented a white paper on fulfillment time needed for internal staffing and hiring process. This paper talks about the skill based turn around time requirement to identify a suitable resource from internal pool.
  • Involved in Induction of campus hiring , induction and deployment.
  • Worked closely with Industry group heads monitor industry trends, shortages and utilization.

Senior Executive HR

Indium Software (India) Limited
Chennai
05.2007 - 07.2008
  • Involved in recruitment, generalist and resource management activities for the firm.
  • Involved in end to end hiring cycle for product development and staff augmentation opportunities. Directed job fairs to bring in local talent for long term and seasonal positions.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Met with employees annually for progress reviews and performance assessments. Assessed training needs and coordinated learning and development initiatives for employees.
  • Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.


Recruiter Specialist

Lobos staffing solution
Chennai
08.2006 - 05.2007
  • Involved in end and end IT staffing
  • Coordinated schedules to arrange management interviews with applicants.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Senior Associate - Operations

First Advantage Quest Research
Chennai
05.2005 - 08.2006
  • Involved client servicing and background screening
  • Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
  • Designed and implemented robust background screening process and methods.


Education

MBA - Human Resource Management

Madurai Kamaraj University
Madurai
04.2005 - 04.2007

Bachelor of Science - Computer Science

Madura College
Madurai
05.2000 - 06.2003

Skills

    Resourcing/Manpower planning

undefined

Timeline

Head of Resourcing & Manpower Planning

KPMG Lower Gulf
07.2020 - Current

Associate Director

KPMG India
04.2019 - 06.2020

Manager - Resourcing

KPMG India
07.2015 - 06.2019

Talent Deployment lead and Business

Deloitte Consulting Pvt. Ltd
08.2012 - 07.2015

Associate Manager

MindTree Limited
08.2007 - 08.2012

Senior Executive HR

Indium Software (India) Limited
05.2007 - 07.2008

Recruiter Specialist

Lobos staffing solution
08.2006 - 05.2007

Senior Associate - Operations

First Advantage Quest Research
05.2005 - 08.2006

MBA - Human Resource Management

Madurai Kamaraj University
04.2005 - 04.2007

Bachelor of Science - Computer Science

Madura College
05.2000 - 06.2003
Shankar NagappanHead of workforce planning