Hi, I’m
Shanoob TK
System Engineer
Abu Dhabi,Abu Dhabi
Summary
Seeking for a challenging job in System Support / Technical Support engineer, System Administrator with offering good knowledge in Computer Hardware, Networking, Software Installation, Configuration, Troubleshooting and Engineering. Scanning networks, Network Monitoring, Malwares, Social Engineering, Data Recovery, IP version 4 configurations, VLAN creation, routing protocols. Possess excellent technical know-how, good analytical and communication, time management & client service skills in a reputable organization where my skills and experience will add great value.
Overview
6
years of professional experience
5
Certification
Work History
Aims Telecommunication Llc
System Engineer
09.2021 - 07.2023
Job overview
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Assisted employees with resolving network problems at remote locations.
- Compiled data and generated graphs to interpret results and suggest key operational improvements.
- Spearheaded compliance efforts and developed best practices to drive continual process improvements.
- Maintained computer systems, installed and upgraded new systems.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Configured security settings and granted system access to groups and individuals.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to computer of client using remote link to install programs and applications.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Communicated with clients to verify roots and causes of computer problems.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with various departments on integrating new processes for software and manual usage.
- Installed, configured and maintained computer systems and network connections.
- Created VPN infrastructure and allowed for secure remote connections.
- Integrated data, voice and video networks for use in multi-site installations.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
Abu Dhabi Monitoring And Control Center
IT Support Engineer
03.2017 - 09.2021
Job overview
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Act as the specialist CCTV technical liaison with the implementation team this position is based client site with visits to the job site location support the role and tanks. Also support other disciplines of the project in various project office locations.
- Preparation of regular monthly report related to security systems.
- Provide camera tests around the site.
- Supervising installation of CCTV equipment.
- Provide Technical support for CCTV.
- Experience in different NVR & VMS like Milestone, Digi fort, Genetic etc.
TATA Consultancy Services
TECH SUPPORTING OPERATOR
05.2015 - 01.2017
Job overview
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
BSoft Education Pvt.LtdBangalore, India
Cisco Certified Network Associate from Network Engineer
08.2022
CMS College of Science And CommerceTamil Nadu, India
Bachelor of Arts from Business Administration And Management
09.2013
BSoft Education Pvt.LtdBangalore, India
Microsoft Certified Solutions Expert from Information Technology Project Management
08.2014
Skills
- Routing Static routing, RIPV1, RIPV2, EIGRP, OSPF, NAT, DHCP, HSRP, Redistribution, ACL, Wireless Configuration Switching: STP, RSTP, VTP, VLANs, Trunking, Ethernet channels
- Server knowledge: DHCP server, DNS , Hyper V, Active directory, Network Address translation, Distributed File System (DFS), Group Policy, VPN Configuration, Web Server Configuration, Domain Controller Configuration, Windows Deployment Services (WDS)
- Operating systems: Windows XP/ 7/ 8, 81, 10,11 Windows server 2000 & 2003, 2008, 2012 and
2012 R2, 2019
- Hardware knowledge: Hardware Installation and Troubleshooting,
- PC and Server Assembly, Access Point Configuration
- Configuring Firewall and IP PBX Telephone System
Certification
- CCNA CERTIFIED
(CISCO ID: CSCO14204771)
- Microsoft® Certified Solutions Expert (MCSE)
(Certification No: E8950-5241)
- Microsoft Certified Professional
(Certification No: E887-1919)
- Microsoft® Certified Solutions Associate (MCSA)
(Certification No: E891-4987)
- SIRA Certified Security Systems Engineer
Additional Information
Personal Details
Gender : Male
Date of Birth : 14 March 1989
Nationality : Indian
Languages : English /Malayalam/Hindi
Marital Status : Married
Driving License : UAE Driving License
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
System Engineer
Aims Telecommunication Llc
09.2021 - 07.2023
IT Support Engineer
Abu Dhabi Monitoring And Control Center
03.2017 - 09.2021
TECH SUPPORTING OPERATOR
TATA Consultancy Services
05.2015 - 01.2017
BSoft Education Pvt.Ltd
Cisco Certified Network Associate from Network Engineer
CMS College of Science And Commerce
Bachelor of Arts from Business Administration And Management
BSoft Education Pvt.Ltd
Microsoft Certified Solutions Expert from Information Technology Project Management
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