Shant Zerounian

• Facilitating transactions between clients and the, foreign exchange market
• Providing clients with market analysis, research and trading recommendations
• Assisting clients with the execution of trades and managing their trading accounts
• Communicating with clients to ensure that they are informed about market conditions and any relevant news
• Assisting clients with compliance and regulatory requirements Building and maintaining relationships with clients, and providing excellent customer service
• Continuously monitoring clients' portfolio and providing them with risk management advice
• Keeping up-to-date with market trends and developments and staying informed about economic and political events that may affect the foreign exchange market.

In summary, as a Forex Broker Agent I'm responsible for facilitating clients' trading activities in the foreign exchange market, providing clients with research and platforms, analysis and recommendations, and building and maintaining relationships with clients, all in order to help them achieve their financial goals.

As a Jewelry Shop Owner, the primary role would be to manage and operate a jewelry store. This would include managing the day-to-day operations of the store, such as staffing, inventory management, and customer service.

Additional responsibilities may include:

• Purchasing and sourcing new jewelry products to sell in the store.
  Creating and implementing marketing strategies to promote the store and its products.
• Maintaining and updating the store's website and social media presence.
  Managing the store's finances, including budgeting, forecasting, and financial reporting.
• Building and maintaining relationships with suppliers, vendors, and other industry contacts.
• Providing expert advice and recommendations to customers on jewelry selection and care.
• Keeping up with current fashion trends and market changes to ensure that the store's products are current and relevant.
• Providing excellent customer service, including handling customer complaints and resolving any issues that may arise.

In summary, as a Jewelry Shop Owner, I would be responsible for managing and operating a jewelry store, with a focus on product sourcing, marketing, financial management, relationship building and customer service, in order to achieve the store's goals and objectives.

As a Operation Manager in an Introducing brokerage (IB) forex company located in Amman, at Limit Markets Securitas Based in Istanbul Turkey, my primary role would have been to bring new clients to the firm and assist them with their trading needs. This would have included providing research and market analysis to help clients make informed trading decisions. Additionally, I would have likely acted as a liaison between the clients and the larger brokerage firm, helping to ensure that clients receive the best possible service and support. Furthermore, I would have also been responsible for providing educational resources and tools to clients, such as training materials, webinars, and seminars, to help them improve their trading skills and knowledge. Finally, as an IB, I would have also been compensated through commissions for the clients I bring to the firm.

Additional responsibilities may include:

• Ensuring compliance with regulatory requirements and industry standards specific to the forex market.
• Developing and maintaining relationships with key clients, partners and other stakeholders in the forex market.
• Identifying new business opportunities and expanding the company's product and service offerings in the forex market.
• Overseeing the financial performance of the company, including budgeting, forecasting, and financial reporting.
• Developing and executing the company's overall business plan and strategies in the forex market.
• Managing the risk management strategy to protect the company's assets and clients from any potential losses.

In summary, as a Operation Manager in an introducing brokerage forex firm, I would be responsible for leading the company's overall operations, driving business growth, and achieving the company's goals and objectives specifically in the foreign exchange market, with a focus on compliance, relationships building, risk management, and product and service expansion.

• Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
• Met or exceeded sales goals for all type of accounts by bringing in over 100 new accounts.
• Worked with customers to develop strategic business and account plans.
• Analyzed key competitors to respond to competitive threats.
• Handled high-profile accounts worth up to one million $ while overseeing team of 7 employees.
• Sold new services and developed new accounts to maximize revenue potential.
• Created training program for lower-level employees to increase sales and customer satisfaction.
• Mentored junior account management professionals to develop skills and increase company revenue.
• Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
• Motivated team members to meet and exceed sales targets.

• Monitored and developed actionable insights to improve efficiency and performance.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Created customer support strategies to increase customer retention.
• Managed department call volume of calls per day and coordinated department schedules to maximize coverage during peak hours.
• Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Handled more than 100 calls per day to address customer inquiries and concerns.

• My responsibilities included monitoring both local and international market performance, managing and assessing clients' investment portfolios, making buy or sell recommendations based on market trends, collaborating with investment analysts, providing clients with regular updates and availability on a 24/5 basis, and work directly with those customers to provide a range of services, including opening new accounts and managing withdrawals or transfers. They maintain a comprehensive knowledge of foreign currency to answer questions customers may have, and actively seeking new clients. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.