SHANTHALA SRIDHAR
Bengaluru,India
Summary
Committed manager with strong leadership, organisational skills and communication abilities leading high-performing cross-functional teams. Worked in multiple Industried and exposed to a variety of roles, responsibilities with high level of accountability.
Overview
12
12
years of professional experience
Work history
Program Assistant-LES-05
High Commission of Canada
Bangalore
- I have been part of IRCC as a Program Assistant since its inception on 1st September 2014
- I am a member of the Risk Assessment Unit in the Migration Department
- My role is defined by my expertise in analysing problematic cases and providing inputs about probable misinterpretation
- I have been part of interviews of applicants in connection with visa issuance, fraud detection, geniuses of purpose of travel etc
- Experienced in pre assessment of applications for all kinds of visas
- I have worked extensively on GCMS both for preassessment of applications as well as running queries and extracting data for various purposes
- Able to identify problematic cases and thereby have been able to give inputs about trends of misrepresentation/fraud
- Worked extensively on Sri Lankan Refugee Files and participated in the Interviews
- I am a polyglot I have been called to translate and participate in interviews of applicants in connection with visa issuance, fraud detection, geniuses of purpose of travel
- Been part of Risk Assessment field trips both local and outstation
- Attended the Risk Assessment Annual work shop conducted in Delhi and participated in the training on how to effectively use “ANSWERS” to extract and analyze data
- Liaised with various corporate companies/ government departments for verification of various documents
- Experienced in creating reports on Fraud Trends
- Trained on working with Harvester and Seaweed, knowledge about Chinook
- Participated in training and development of colleagues and support staff
- Shouldering responsibilities as a backup for MPM`s Assistant
- Caters to the administrative needs of the Migration Program Manager and section, which may include preparing and tracking financial documents and organizing hospitality on behalf of the MPM and official visitors
- Review and handle various types of visa applications received including screening documents, identifying and flagging unusual documents, passport check etc
- As per the established guidelines and procedures
- Multitask and manage large volume of files
- Triage and categorization of files into potential approvals & refusals basis the documents submitted
- Client communication via emails and phone calls
- Assisted in the Client Service Unit and replied to client enquiries keeping in mind that our replies need to be within the regulatory framework of the Canadian Immigration Laws, rules and regulations.
Manager – Administration
DESI
Bangalore
03.2009
- Efficiently handling the overall administration of the store
- Dealing with the cash transactions in an efficient manner
- Training and motivating the staff to be friendly with the customers and provide better service
- Skillfully co-ordinates with the Auditor, for maintaining of records and ensuring all government procedures are adhered too
- Instrumental in preparing the indents for materials required, ensuring that sufficient stock is available at all times.
Customer Care Officer (CCU)
STANDARD CHARTERED BANK
Bangalore
10.2005 - 12.2008
- Expertise in nurturing healthy relationship with customers by satisfying their queries, making necessary investigations and providing them advice as per their individual needs for referral & repeat business
- Leading efforts across reducing customer attrition & retaining old customers, ameliorating customer satisfaction levels by identifying needs & taking corrective measures; also maintaining the details of old/new clients for records and action
- Shouldering responsibilities as Portfolio Relationship manager and monitoring operations of the Customer Care Unit (CCU)
- Instrumental in preparing & monitoring the documents, ensuring that the replies adhere to the defined specifications with careful & sophisticated quality control measures in compliance to the standards
- Handling entire array of functions appertaining to completeness and accuracy of documentation proposed to be filed, obtaining Legal & Compliance approval, spotlighting deviances and adopting steps to fix the problem and thereby ensuring better quality work
- Preparing MIS reports & other statements with a view to apprise management of Process operations and assist in critical decision-making process while meticulously ensuring precision and accuracy.
Customer Service Executive
HSBC ELECTRONIC DATA PROCESSING INDIA PVT. LTD. (HDPI)
Bangalore
02.2003 - 09.2005
- Efficiently performed responsibilities of Customer Service Executive and handled Voice Authorizations for all Debit & Credit card transactions
- Evaluated credit worthiness of loan proposals, Mortgages and Re-mortgages; scrutinized documents and other customer credentials; assigned a credit limit based on the outcome of discussion and the documents submitted by the customer
- Managed customer centric banking operations & ensured customer satisfaction by achieving delivery & service
- Performed entire range of operations aiming at maximizing of Collection of payments from defaulters in association with Collection Teams
- Dealt with inbound calls from branches in regards to loan processing dealt with Managed Loan, Consolidation Loan, Mortgage & Re mortgage; rendered mentoring assistance in call support & generated quality reports
- Trained & monitored the performance of collection team members to ensure efficiency and meeting organisational targets
- Handled investigations and resolved of unanswered queries, arranging call back to the customers and ensured quality work to the entire satisfaction of the customer.
Secretary
MOVVA ASSOCIATES
Bangalore
06.2002 - 01.2003
Secretary
FORESIGHT AUTOMATION PRODUCTS PVT. LTD
Bangalore
07.1998 - 05.2002
Secretary
PRASAD GRANITES
05.1997 - 06.1998
Education
B.Sc. (Applied Botany) -
Bangalore University
Skills
- Quality process implementation
- Multilingual
- Operational support
- Compliance standards
- Communication skills
- Problem-solving
- Documentation control
- Data analysis
- Complaint resolution
- Customer-focused
- Team player
- Campaign development experience
- Customer demographics understanding
- Dedicated work ethic
- Public relations
Personal Information
Date of birth: 05/15/74
Languages
English
Fluent
Telugu
Fluent
Kannada
Native
Tamil
Native
Hindi
Fluent
Affiliations
- Travel, Arts, Interior design, Reading
Timeline
Manager – Administration
DESI
03.2009
Customer Care Officer (CCU)
STANDARD CHARTERED BANK
10.2005 - 12.2008
Customer Service Executive
HSBC ELECTRONIC DATA PROCESSING INDIA PVT. LTD. (HDPI)
02.2003 - 09.2005
Secretary
MOVVA ASSOCIATES
06.2002 - 01.2003
Secretary
FORESIGHT AUTOMATION PRODUCTS PVT. LTD
07.1998 - 05.2002
Secretary
PRASAD GRANITES
05.1997 - 06.1998
Program Assistant-LES-05
High Commission of Canada
B.Sc. (Applied Botany) -
Bangalore University
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