Shanu Clifford
Dubai
Summary
Experienced insurance professional with extensive knowledge of underwriting software and insurance policies. Proven ability to build strong relationships and manage policy renewals effectively. Skilled in property, engineering insurance, with a focus on delivering exceptional service and ensuring client satisfaction. Career goal includes advancing within the insurance industry to leverage expertise in underwriting and policy management.
Overview
22
22
years of professional experience
Work History
Senior Associate II – Property, Engineering & Cons
Emirates Insurance Co. PSC
Dubai
08.2014 - Current
- Facilitated team collaboration resulting in increased productivity.
- Streamlined processes for improved business efficiency.
- Achieved project objectives by creating and implementing strategic plans.
- Liaised between different departments ensuring smooth workflow of policy issuance
- Organised training sessions enhancing skillsets among junior associates.
- Managed client relationships, thus improving overall customer satisfaction levels.
- Facilitated knowledge-sharing sessions to disseminate best practices within team.
Team Leader Technical for General Insurance
Al Nabooda Insurance Brokers
Dubai
03.2011 - 07.2014
- Handled quotations, policy documents, renewals, endorsements & claims
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Led project coordination, resulting in timely delivery.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Improved customer satisfaction through close collaboration with the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
Senior Business Executive
C A P I T A (former name-PRUDENTIAL plc)
Bur Dubai, Dubai
04.2007 - 02.2011
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Identified breaches during audit & sending them to the Risk Management Team for further validation
- Conducted regular audits on the cases done by the team & provided report to the manager. Guided the team members on improving the work quality & accuracy
- Corresponded between London & Mumbai office to ensure proper work flow is maintained & tasks are accomplished & reported on time
Senior Customer Service Executive for BARCLAYS
Intelenet Global Services
MUMBAI
10.2005 - 01.2007
- Provided banking solutions, knowledge on new product & services, upselling existing products to overseas clients
- Maintained updated knowledge of company products, contributing to better service delivery.
- Conducted training programs to enhance employee product knowledge.
- Collaborated with sales team to identify upsell opportunities and meet sales targets.
- Handled multiple tasks simultaneously, increasing productivity at work.
Customer service executive
Cedar Enterprise Solution Ltd
MUMBAI
09.2003 - 09.2005
- Enhanced brand reputation with excellent telephone etiquette.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Performed administrative duties efficiently; this included managing schedules, organising files and drafting correspondence.
- Handled high volume calls whilst maintaining professionalism and composure.
Education
Bachelor of Commerce - Major in Finance & Economics
Mumbai University
Mumbai, IndiaSkills
- Experience with underwriting software
- Knowledge of insurance policies
- Building strong relationships
- Policy renewal
- Property insurance
Languages
English
Advanced
Hindi
Advanced
Malayalam
Beginner
Accomplishments
* Employee of the Year 2012-Al Nabooda Insurance Brokers
* Best Employee & Star of the Month-CAPITA
* Best Employee & Agent -Intelenet Global Services
Timeline
Senior Associate II – Property, Engineering & Cons
Emirates Insurance Co. PSC
08.2014 - Current
Team Leader Technical for General Insurance
Al Nabooda Insurance Brokers
03.2011 - 07.2014
Senior Business Executive
C A P I T A (former name-PRUDENTIAL plc)
04.2007 - 02.2011
Senior Customer Service Executive for BARCLAYS
Intelenet Global Services
10.2005 - 01.2007
Customer service executive
Cedar Enterprise Solution Ltd
09.2003 - 09.2005
Bachelor of Commerce - Major in Finance & Economics
Mumbai University
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