Summary
Overview
Work History
Education
Skills
Timeline
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Shanuka Hasuntha Ilankoon

Receptionist
Abu Dhabi

Summary

Dedicated professional with strong communication and organizational skills, adept at managing administrative tasks and enhancing customer service experiences. Proficient in multitasking and maintaining efficiency in front-of-house operations. Committed to fostering a welcoming environment for residents and visitors.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Receptionist

EFS Facilities Services Group
10.2024 - Current
  • Handled front desk operations, including answering calls, managing emails, and responding promptly to inquiries and resident concerns.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Compiled and submitted accurate monthly reports detailing resident activity, service requests, incident logs, and front desk performance metrics.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.

Office Assistant

EFS Facilities Services Group
10.2023 - 10.2024
  • Provided administrative support to ensure efficient office operations and smooth daily workflow.
  • Handled incoming calls, emails, and correspondence; directed inquiries to appropriate departments or staff.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Scheduled meetings, prepared meeting rooms, and coordinated calendars for staff and management.
  • Assisted with document preparation including data entry, report formatting, photocopying, printing, and scanning.
  • Managed office supplies by monitoring stock levels and placing orders as needed.
  • Supported finance and HR teams with invoice processing, timesheet collection, and basic payroll documentation.
  • Greeted visitors and maintained a professional, welcoming front desk environment.
  • Helped coordinate internal and external communications, including memos, notices, and announcements.
  • Collaborated with different departments to support ad-hoc administrative projects and tasks.

House Keeping Attendant

EFS Facilities Services Group (EFS)
01.2022 - 10.2023
  • Ensured meeting rooms were clean, organized, and fully stocked with supplies before and after use.
  • Maintained cleaning equipment in good working condition and followed safety and hygiene protocols at all times.
  • Supported office events or deep cleaning schedules as required by management.
  • Delivered high standards of cleanliness while respecting staff privacy and minimizing disruption during working hours.
  • Maintained cleanliness and hygiene standards across all office areas including workspaces, meeting rooms, restrooms, kitchen, and common areas.
  • Performed daily cleaning duties such as dusting, sweeping, mopping, vacuuming, and sanitizing surfaces.
  • Replenished supplies including paper towels, soap, toilet paper, and other consumables as needed.
  • Collected and disposed of office waste, ensuring timely garbage removal and proper recycling practices.
  • Followed daily, weekly, and monthly cleaning schedules as per office management standards and health guidelines.
  • Operated cleaning equipment such as vacuum cleaners, floor polishers, and steamers safely and effectively.

Quality Assurance (QA)

Eswaran Brothers Exports (Pvt) Ltd
01.2021 - 11.2021
  • Providing management and control of the quality assurance processes
  • Maintaining the quality of products
  • Ensuring all processes are controlled and monitored
  • Processing quality audits and quality assurance reviews
  • Documenting new and existing processes
  • onitored key processing steps such as withering, rolling, fermentation, drying, and sorting to maintain consistent product standards.
  • Checked raw material quality upon receipt and rejected substandard batches based on pre-defined specifications.
  • Recorded test results accurately and maintained daily quality control logs, including moisture reports, grading sheets, and sample analysis.
  • Conducted sieve tests, density checks, and color assessments to classify tea grades and ensure proper sorting.
  • Coordinated closely with the production team to address quality deviations and recommend immediate corrective actions.

Education

High School Diploma - General Certificate of Education [ Ordinary Level ] Examination

Sri Rahula Collage

General Certificate of Education (Advanced Level) -

Sri Rahula Collage

NVQ Level 3 - English language

British Way English Academy

Skills

    Multitasking & Time Management

    Problem-solving aptitude

    Client relations

    Customer service

    Teamwork and collaboration

    Problem-solving

Timeline

Receptionist

EFS Facilities Services Group
10.2024 - Current

Office Assistant

EFS Facilities Services Group
10.2023 - 10.2024

House Keeping Attendant

EFS Facilities Services Group (EFS)
01.2022 - 10.2023

Quality Assurance (QA)

Eswaran Brothers Exports (Pvt) Ltd
01.2021 - 11.2021

General Certificate of Education (Advanced Level) -

Sri Rahula Collage

NVQ Level 3 - English language

British Way English Academy

High School Diploma - General Certificate of Education [ Ordinary Level ] Examination

Sri Rahula Collage

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