Sheikh Aamir
Dubai
Summary
To secure a responsible position in an organization of high repute where I can utilize my academic knowledge and skills and work experience in contributing towards the achievement of the organizational goals and in the process cultivating myself into a successful professional. To excel in my work by gaining and sharing wisdom, knowledge and experience.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Emirates NBD ( AAA FAIR DEAL GROUP)
12.2023 - Current
- Selling banking multi products like credit cards , personal loans to new and existing customers .
- Maximizing profitability by selling company’s other products like payroll accounts, salary accounts , quick cash and balance transfer.
- Identifying new business opportunities by listing new companies with the bank.
- Handling a team of 12 people to get business to the bank.
- Adaptable and self-motivated in a fast moving environment, excellent communication skills
Relationship Officer
Emirates NBD (Innovations Outsource)
10.2017 - Current
- Selling Banking multi products like credit cards, personal loans to new and existing customers
- Maximizing profitability by selling company's other products like payroll accounts, salary accounts smart cash, balance transfer
- Identifying new business opportunities by listing new companies
- Developing relations with customers to promote long term relationships
- Well known to competitor's defects to inform our prospects on how we do business better
- Adaptable and self-motivated in a fast moving environment, excellent communication skills
- Used myself as a problem solver and solution provider rather than a salesperson
- Responsible for implementing best customer service practices to improve sales channels.
Customer Service Representative
ICICI LOMBARD GIC LTD
07.2014 - 08.2017
- Maintained goals by meeting customer satisfaction, call times and upgrading of services
- Multitasked in calls by speaking to customers and recording concerns in operating systems
- Encouraged customers to try new products offered by company name
- Addressed customers inquires and ensured customers were directed to correct department to resolve issues if needed
- Retained customer with excellent customer services and offering discounts when trying new products
- Assisted customers with little to no supervision
- Worked in both a group setting and independently
- Quick learner detail oriented and ability to adopt to new process in limited time frame
- Multi tasking skills and ability to work under pressure.
Customer Care Representative
Vodafone
02.2011 - 04.2013
- Handled customer interactions
- Ensured all new admission call activities are in accordance to set guidelines
- Shared best practices and knowledge with colleagues and teams helping achieve the sales targets
- Ensured appropriate collection procedure maintaining the customer service focus
- Overcame clients objections/rejections to company products and convinced them
- Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints
- Followed up ensuring relevant actions were taken on clients complaints
- Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications.
Skills
- I am highly committed to my specified job
- Absolute team player and also capable of leading
- I am always task oriented and always have an eye on optimum goal
- I always try to guide my subordinates with the vision and mission of the company
- I can prove an asset to the company
- Platforms: Windows (XP, Vista, 7, 8)
- Application Packages: Microsoft Office 2003/2007/2010
- Networking on Wired and Wi-Fi Environment
- System Engineering A Hardware
- CCNA (Cisco Certified Network Associate)
Languages
English
Urdu
Hindi
Currentcity
Dubai
Academicqualification
Graduation Bachelor's in Commerce (B.Com)
Qualification
Bachelors in Commerce (B.Com)
Personal Information
- Passport Number: G 9918110
- Date of Birth: 08/31/87
- Nationality: Indian
- Visa Status: Employment Visa
Timeline
Business Development Manager
Emirates NBD ( AAA FAIR DEAL GROUP)
12.2023 - Current
Relationship Officer
Emirates NBD (Innovations Outsource)
10.2017 - Current
Customer Service Representative
ICICI LOMBARD GIC LTD
07.2014 - 08.2017
Customer Care Representative
Vodafone
02.2011 - 04.2013
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