Sharad Thapa
Dubai
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Pottery Barn/Pottery Barn Kids
2017.01 - 2019.01
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted store manager in meeting standards for customer service and quality.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Completed routine store inventories.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Took ownership of customer issues and followed problems through to resolution.
Senior Sales Associate
Pottery Barn Kids
2016.09 - 2018.12
- Greeted customers and helped with product questions, selections, and purchases.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
Sales Associate
Spinneys Supermarket
2010.08 - 2013.04
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Arts - Business Economics
Tribhuvan University
Kathmandu,Nepal11.2008
High School Diploma -
Shree Krishna Ratna Ganga Higher Secondary School
Sindhupalchowk,Nepal06.2005
Skills
- Retail Operations
- Sales Growth
- Employee Performance Evaluations
- Strategic Planning
- Supplier Relations
- Managing Files and Records
- Business Analysis
- Customer Relationship Management
- Budget Controls
- Staff Management
- Cost Control
Timeline
Assistant Store Manager
Pottery Barn/Pottery Barn Kids
2017.01 - 2019.01
Senior Sales Associate
Pottery Barn Kids
2016.09 - 2018.12
Sales Associate
Spinneys Supermarket
2010.08 - 2013.04
Bachelor of Arts - Business Economics
Tribhuvan University
High School Diploma -
Shree Krishna Ratna Ganga Higher Secondary School
Similar Profiles
Catherine YoungeCatherine Younge
Customer Service Representative at Williams-Sonoma Pottery Barn Kids, Pottery Barn, West ElmCustomer Service Representative at Williams-Sonoma Pottery Barn Kids, Pottery Barn, West Elm
NISHANTH N PNISHANTH N P
Acting Assistant Sales Manager at M.H. Alshaya, Pottery Barn KidsActing Assistant Sales Manager at M.H. Alshaya, Pottery Barn Kids
Kelsey FaberKelsey Faber
Designer, Textiles at Pottery Barn KidsDesigner, Textiles at Pottery Barn Kids