Sharad Thapa
Dubai
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Pottery Barn/Pottery Barn Kids
01.2017 - 01.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted store manager in meeting standards for customer service and quality.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Completed routine store inventories.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Took ownership of customer issues and followed problems through to resolution.
Senior Sales Associate
Pottery Barn Kids
09.2016 - 12.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
Sales Associate
Spinneys Supermarket
08.2010 - 04.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Arts - Business Economics
Tribhuvan University
Kathmandu,Nepal11.2008
High School Diploma -
Shree Krishna Ratna Ganga Higher Secondary School
Sindhupalchowk,Nepal06.2005
Skills
- Retail Operations
- Sales Growth
- Employee Performance Evaluations
- Strategic Planning
- Supplier Relations
- Managing Files and Records
- Business Analysis
- Customer Relationship Management
- Budget Controls
- Staff Management
- Cost Control
Timeline
Assistant Store Manager
Pottery Barn/Pottery Barn Kids
01.2017 - 01.2019
Senior Sales Associate
Pottery Barn Kids
09.2016 - 12.2018
Sales Associate
Spinneys Supermarket
08.2010 - 04.2013
Bachelor of Arts - Business Economics
Tribhuvan University
High School Diploma -
Shree Krishna Ratna Ganga Higher Secondary School
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