SHARAL MARINA LEWIS

• Handled airline allocation bookings, monitored payload capacity, and finalized export volumes to maximize utilization and minimize offloads.
• Prepared and maintained export documentation and manifests (UPS, MCT LV/HV, CGN, EBL, BGW, IND sectors) including BOE, CSD, IDG, MOMA, and ELI forms in compliance with airline and customs requirements.
• Coordinated flight departures and arrivals, preparing MOMAs, pre-alerts, and departure reports to ensure on-time cargo readiness.
• Oversaw inbound operations through daily inbound sheet updates, backlog report tracking, and resolution of pending or unkeyed shipments.
• Conducted payload forecasting and flight planning, including UPS early arrivals, TRA HV India sectors, and Saudi expedited trucking schedules.
• Resolved shipment discrepancies such as unkeyed pallets, missing tracking numbers, pending BOEs, and FHL/ITT requests by liaising with stakeholders.
• Provided warehouse staff with accurate operational documents including ramp sheets, ULD details, export and inbound sheets.
• Ensured smooth shift handovers with detailed updates on allocations, pending actions, and operational priorities.
• Maintained effective communication with airlines, warehouse, and customs teams through timely emails, pre-alerts, departure reports, and follow-ups.
• Direct responsible for validating Airline Invoices.
• Responsible for maintaining the contracted rates for invoice verification.
• Responsible to maintain the country excel files.
• Audit and verification of vendor Invoices and timely follow up for No Due certificates

Welcoming visitors by greeting them in person or on the telephone
• Answering or referring inquiries
• Managing the telephone system takes calls, screens call and directs calls
• Directing persons visiting the office to the concerned department
• Providing general administrative and clerical support
• Arrange for business cards of employees on request
• Preparing correspondence and documents
• Receive, sort and dispatch mail deliveries to the concerned associate

Send couriers and other items to the concerned personnel, in and out of the
country, as directed by the concerned dept, within the least time possible
• Scheduling appointments
• Organizing Conference and meeting room bookings
• Coordinating meetings and organize catering
• Controlling inventory relevant to reception area
• Generation of stationery and grocery purchase requests
• Tidying and maintaining the reception area
• Preparation of MIS Reports

• Work at front reception desk, answer phones, greet and communicate with
patients and providers
• Scheduling, Cancelling and Rescheduling patient appointments
• Checking and properly documenting registration of Outpatients
• Sending documents of the patients to the Insurance Department for approval
• Explain and hand out patient rights and responsibilities to the patients
• Assisting patients during the scan if they are Claustrophobic
• Inform walk in patients regarding waiting time to ensure better customer care
• Getting Authorization, Collecting Co-pays and cash from patients
• Preparing daily sales report
• Collecting feedback from the patients through Google Reviews
• Sending Appointment reminders to the patients 24 hours prior to their
appointment
• Managing the Inventory
• Protecting patient confidentiality

• Coordinated with all activities related to NABH and QAI Certification
• Prepared manuals and Standard Operating Procedures
• Trained all staffs regarding the requirements for certification
• Performed duties related to Human Resource and Operations
• Performed duties related to general administration
• Organized and schedule meetings and appointments
• Developed and maintained a filing system
• Provided general support to visitors
• Protecting patient confidentiality
• Ensured operation of equipment management
• Maintained good inventory management
• Maintained professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal networks

• Assisted in the prevailing Quality manual for all different services in line with NABH standards
• Facilitated performance of the Quality Management System by liasoning with all service and support service departments to ensure QMS is functioning properly.
• Ensured that procedures/processes are monitored and updated to include regulatory/statutory requirements
• Worked collaboratively with department heads and the staff to promoted e-sign and implement improvements in quality systems continuously
• Undertook quality audits and risk management appropriately
• Performed any other work entrusted by the Superior Management from time to time