Shara Mae Lirag
Dubai,UAE
Summary
Experienced in managing e-commerce operations with focus on improving online sales and customer satisfaction. Proven track record of optimising product listings, handling inventory, and responding to customer inquiries to drive revenue growth. Skilled in utilising digital marketing tools and data analytics to enhance site performance and user experience.
Overview
11
11
years of professional experience
Work History
E-Commerce Coordinator / Receptionist / Sales Coordinator
Al Makaan Trading DMCC
Dubai, UAE
04.2015 - Current
- Handled daily operational tasks efficiently, contributing to smooth running of e-commerce business operations.
- Managed returns and refunds process effectively maintaining high level of customer satisfaction.
- Used social media platforms effectively to engage customers and build brand awareness.
- Analysed sales data regularly, identifying trends and making informed decisions.
- Assisted customers with online purchases, improving overall shopping experience.
- Managed invoicing and buying processes, keeping operations within client budgets.
- Resolved customer complaints promptly, ensuring their loyalty and repeat business.
- Monitored inventory levels to avoid stock outs.
- Managed online product listings, enhancing brand visibility.
- Coordinated with suppliers regularly for timely product deliveries
- Proficient in Shopify, with extensive experience in setting up, customizing, and optimizing e-commerce stores to drive sales and improve user experience.
- Coordinated drop shipping operations, from supplier relationships to product resourcing and other fulfillment, ensuring timely delivery and customer satisfaction.
- Monitored inventory levels and coordinated with suppliers to ensure stock availability and smooth order fulfillment.
- Managed phone calls, resulting in effective communication flow within the company.
- Handled office petty cash and maintained flawless records.
- Tracked daily activities and important metrics with spreadsheets.
- Assisted with administrative tasks, improving overall functionality of the office.
- Offered knowledgeable, friendly support to in-office guests.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Handled inbound queries by phone, email and in person.
- Liaised regularly with logistics department to ensure timely deliveries.
- Input orders onto internal system to maintain updated sales records.
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Generated monthly sales forecasts which helped in inventory management.
Call Center Agent
TELETECH
01.2014 - 12.2014
- Obtains client information by answering telephone calls, interviewing clients, verifying information
- Determines eligibility by comparing client information to requirements
- Informs clients by explaining procedures, answering questions, providing information
- Establishes policies by entering client information; confirming pricing
- Accomplishes sales and organization mission by completing related results as needed
- Maintains communication equipment by reporting problems
- Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Accomplishes sales and organization mission by completing related results as needed.
Secretary
Hankook Industrial Sales Company
01.2013
- Making the Calling Card of the Boss
- Email some files according their command
- Checking the equipment's at the stock room
- Filing the documents of the truck licensure, customer's file and receipts according to the client and etc
- Taking down notes all the detail of the payment from customer
- Answering Phone calls with all respect and taking their orders
- Fax the other documents like Cheque, Business Letter, the receipt of their purchase etc
- Checking the receipt if it is the right order of our client
- Photocopy the some files for the attachments
- Paying the benefits of their employees at the bank
- Depositing cash and cheques in the accounts and so on.
Education
Diploma - Computer Science
Access Computer College
Manila, Philippines 06/2009 - 04/2011
High School Diploma - High School
Bagumbong High School
Caloocan Philippines 06/2005 - 04/2009
Skills
- Knowledgeable in MS Office like PowerPoint, Word, and Excel and Outlook
- Knowledgeable in basic accounting I'm a fast learner person
- Ability to organize multitasks, prioritize, and can work under pressure with less supervision
- Ability to be resourceful and proactive in dealing with client's office requirements
- Time management
- Outbound calling experience
- Inbound call handling
- Flexible
- Multitasking
- Product listing
- Inventory management
- Online market awareness
- Returns handling efficiency
- Order processing
Languages
English/Filipino
Intermediate
Timeline
E-Commerce Coordinator / Receptionist / Sales Coordinator
Al Makaan Trading DMCC
04.2015 - Current
Call Center Agent
TELETECH
01.2014 - 12.2014
Secretary
Hankook Industrial Sales Company
01.2013
Diploma - Computer Science
Access Computer College
06/2009 - 04/2011
High School Diploma - High School
Bagumbong High School
06/2005 - 04/2009
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