SHARAN PRANAV BASKER
Dubai,UAE
Summary
Results-driven MSc Air Transport Management student with a strong foundation in Customer Relationship Management (CRM), team leadership, and operational efficiency. Proven track record of driving sales growth, optimizing stock management, and delivering exceptional customer service in fast-paced environments. Skilled in problem-solving, strategic planning, and fostering collaborative team dynamics to achieve business objectives. Adept at leveraging data-driven insights to enhance operational performance and customer satisfaction. Seeking a role to apply my expertise in customer service, leadership, and operational excellence to drive organizational success.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
CUSTOMER SUCCESS EXECUTIVE
ZOHO CORPORATIONS
Chennai, INDIA
11.2021 - 08.2024
- Spearheaded and trained 6 new hires, covering product knowledge, orchestrated partnership and helping them quickly adapt to their roles.
- Proficient in onboarding clients and implementing customer-centric solutions across diverse sectors, contributing to improved customer satisfaction and retention.
- Managed B2B/B2C client relationships across USA, Canada, and GCC regions, achieving 20% increase in platform utilization and 40% growth in customer satisfaction.
- Specialized and troubleshooting expert in Zoho (CRM, Desk, Projects, Finance bundle) and other Zoho One applications, ensuring seamless platform integration and client satisfaction.
STORE MANAGER
SUBWAY
, UK
01.2025 - 08.2025
- Promoted to Manager within 3 months; managed finances, inventory (£5k/week budget), and operations control, reducing waste by 15%.
- Led and managed a team of 4, driving efficiency and service quality through training, scheduling, and KPI analysis.
- Ensured stringent health & safety compliance while managing high-volume customer service and food preparation.
STORE EXECUTIVE
SHELL FUELS
, UK
10.2024 - 03.2025
- Provided exceptional customer service using GUEST method at a fuel station, addressing client concerns and maintaining professional demeanour and smooth retail operations at the fuel station.
- Managed cash transactions, processed payments, and handled refunds, ensuring financial accuracy, managing stocks, and customer satisfaction.
Education
MSc - Air Transport Management
Coventry University
09.2024 - 09.2025
Bachelor of Engineering - Aeronautical Engineering
Bannari Amman Institute of Technology
05.2018 - 05.2022
Skills
- Customer Success & Retention
- Team Leadership & Training
- B2B/B2C Client Management
- Operational & Financial Management
- Technical Proficiency
- Problem-solving, fast-paced
Certifications
- Chartered Management of Institute, Coventry University
- Excel Essential Training (Microsoft 365), 2022
- Leadership Foundation
- Essential Lessons for First-Time Managers
- Strategic Human Resources
- Communication Skills for Modern Management
- SQL Essential Training, ongoing
Timeline
STORE MANAGER
SUBWAY
01.2025 - 08.2025
STORE EXECUTIVE
SHELL FUELS
10.2024 - 03.2025
MSc - Air Transport Management
Coventry University
09.2024 - 09.2025
CUSTOMER SUCCESS EXECUTIVE
ZOHO CORPORATIONS
11.2021 - 08.2024
Bachelor of Engineering - Aeronautical Engineering
Bannari Amman Institute of Technology
05.2018 - 05.2022
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