Shardha Nand Singh

• Resolved staff conflicts and identified potential areas of improvement.
• Generated reports for IT project progress and performance.
• Identified and implemented cost-saving measures in IT projects.
• Established and enforced project timelines and deadlines.
• Conducted quality assurance to verify accuracy of data used in IT projects.
• Led cross-functional teams to successfully complete IT projects.
• Partnered with project team members to identify and quickly address problems.
• Managed various IT projects to meet deadlines and customer requirements.
• Developed and introduced IT strategies to improve operational efficiency.
• Devised test plans to validate accuracy of IT projects.
• Monitored and tracked project progress to support timely completion.
• Created and implemented contingency plans to address potential risks.
• Negotiated and managed project budgets to meet goals.
• Assessed and analyzed customer requirements to develop effective IT project plans.
• Communicated project updates to stakeholders at all levels.
• Wrote, updated and maintained project documentation.
• Coordinated with external vendors to deliver IT project components.
• Implemented best practices to drive quality IT project delivery.
• Trained personnel on use of IT tools and applications.
• Managed projects from procurement to commission.
• Prepared and submitted project invoices for review and approval.
• Coordinated material procurement and required services for projects within budget requirements.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Met project deadlines without sacrificing build quality or workplace safety.
• Negotiated and managed third-party contracts related to project deliverables.
• Monitored project performance to identify areas of improvement and make adjustments.
• Developed and implemented strategic project plans to meet business objectives.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Provided detailed project status updates to stakeholders and executive management.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.
• Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
• Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
• Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
• Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
• Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
• Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
• Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
• Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
• Proposed and implemented system enhancements to improve performance and reliability of storage environment.
• Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
• Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
• Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
• Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
• Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
• Ensured smooth adoption of new technology systems through comprehensive employee training programs tailored to individual learning styles.
• Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
• Led and managed staff of [Number] team members engaged in administering complex IT infrastructure.
• Developed project plans identifying key issues, approaches and performance metrics.
• Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
• Designed, documented and executed system upgrades and patch management using update manager.
• Organized internal audits and led efforts to determine and remedy deficiencies.
• Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
• Updated customers and senior leaders on progress and roadblocks.

As a IT Infrastructure Project manager my responsibility to providing the strategic direction for the infrastructure function on a Asia & Australia level. You will lead the development of infrastructure strategy and architecture standards and procedures for the organization.

Together with the infrastructure lead, systems admin engineer and third-party service provides you will provide a reliable a highly available server and network infrastructure service to users.

• Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
• Supported and executed simultaneous delivery of various e-commerce and mobile projects.
• Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
• Communicated project plans and progress to key stakeholders and project contributors.
• Responsible for managing overall IT Day to day operations to improve infrastructure costs, performance and end user satisfaction
• Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations
• Ensure system performance and SLAs are met
• Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands
• Implement IT continuous improvement programs
• Lead IT asset management team to ensure assets full lifetime cycle value is achieved
• Manage strategic relationships with key IT product and service providers
• Provide in depth technical expertise for both tactical and operational initiatives
• Provision in close cooperation with third party service provider an IT infrastructure that is suitable for the group to access and use their business applications
• Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects
• Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
• Analyze and predict trends and develop long range plans designed to maintain cost effectiveness
• Participate in IT strategy planning activities
• Responsible for designing and troubleshooting the European part of the groups global network of IT services to meet the functional objects of the business
• Develop the reporting for vendor performance in areas that include quality, capacity, systems and responsiveness
• Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks
• Work closely with project team members line managers for time allocation and prioritization
• Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs
• Participate in the budget process
• · Risk Management activities including project risk identification, risk analysis and risk mitigation
• · Resilience management for DC, VMware and Storage domain including business impact analysis, identifying process resources and being the business continuity champion for these domains
• · Coordinating with vendors and being involved in end-to-end vendor management process
• · Manage his team by recruiting, training and coaching team-members, communicating job expectations and appraising their performance
• · Managing the planning, deployment, maintenance, upgrade and support for all DCs
• · Troubleshooting and providing service support in diagnosing, resolving and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure
• · Preparing and maintaining documentation, policies and instructions, and recording and detailing operational procedures and system logs
• · Directing the selection and installation of IT resources and the provision of user training

Working as part of the Shared Services IT Team with responsibility for project delivery on the internal IT requirement and infrastructure environment setup readiness for Issuing and Acquiring business. This involved high internal customer expectations, strict delivery deadlines and a challenging (Card schemes) supplier which therefore demands strong stakeholder management and project governance. Accountability included

Project manager for Internal IT Projects to support increasing and demanding requirements of Business to support existing and new clients, which required a high degree of flexibility in order to respond to numerous changes in scope and requirements.

Vendor Manager acting as the single interface into the scheme vendor on behalf of WDP for multiple infrastructure projects with schemes (VISA International, VISA Europe, MasterCard, JCB

• Optimized data center energy consumption by implementing green initiatives and intelligent cooling systems.
• Designed custom solutions for clients, tailoring infrastructure layouts to meet specific needs and requirements.
• Developed comprehensive disaster recovery plans, minimizing potential risks and losses in the event of an emergency.
• Implemented effective security protocols, protecting sensitive information from unauthorized access or breaches.
• Managed budgets effectively while balancing resource demands with organizational financial constraints.
• Collaborated with stakeholders to establish clear objectives and align data center strategies with business goals.
• Provided technical support during critical incidents, promptly addressing issues to minimize service impact.
• Maintained accurate inventory records of all hardware assets, streamlining asset management processes.
• Improved data center efficiency by implementing advanced monitoring and automation tools.
• Strengthened relationships with vendors by negotiating favorable contract terms for hardware/software acquisition.
• Ensured regulatory compliance by staying up-to-date with industry standards such as HIPAA or GDPR.
• Promoted a safe working environment within the data center facility by enforcing strict adherence to safety guidelines and protocols.
• Managed a team of technicians, ensuring optimal performance and adherence to best practices.
• Conducted capacity planning analysis, forecasting future growth and recommending appropriate resource allocation adjustments.
• Reduced downtime occurrences through proactive maintenance and equipment upgrades.
• Trained new staff members on company policies and industry best practices, fostering a culture of continuous learning within the team.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Managed life cycle replacement of hardware and software.
• Implemented and maintained technology and software budget.
• Coordinated regular audits of operational procedures, identifying areas for improvement and enhancing overall efficiency levels.
• Oversaw data center migrations, ensuring seamless transitions with minimal disruption to operations or services.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Coordinated secure system access of users to various department systems and platforms.
• Oversaw development and implementation of improvements to support network operations.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Evaluated vendor proposals, selecting the most cost-effective options for hardware and software procurement.
• Communicated regularly with customers concerning data exchange and technology integration.
• Liaised with other departments to minimize network interruptions and possible downtimes.
• Wrote strategic business plans outlining need for departmental information technology resources.

• Manage the planning, deployment, monitoring, maintenance, development, upgrade, and support of all Data Centers (DC) across UAE, India and Germany

• Designing, developing and implementing DC, VMware and Storage related security policies and standard operating procedures in accordance with the company policies and best practices

• Handle annual budget and ensure cost effectiveness service delivery for the department

• Analyze technologies suitable for particular design to be used balancing both cost and technologies meeting business requirements.

• Risk Management activities including project risk identification, risk analysis and risk mitigation

• Resilience management for DC, VMware and Storage domain including business impact analysis, identifying process resources and being the business continuity champion for these domains

• Coordinating with vendors and being involved in end-to-end vendor management process

• Manage his team by recruiting, training and coaching team-members, communicating job expectations and appraising their performance

• Lead and manage implementation and migration projects for DC, VMware and Storage devices, to ensure successful project completion within scope, budget, including the following activities:

• Coordinating with technical and managerial stakeholders during all project phases, from initial development through implementation

• Timely reporting on the progress, risks and escalation points of the project

• Identifying bottlenecks and risks (related to technical, process, people etc.) and resolving them to complete the project on time

• Activity/Rollout Planning and Sequencing, Resource Planning, Developing Schedules according to project plans and coordinate with various managers and technical personnel

• Handling Daily business as usual activities including:

• maintaining competitive tension. Minimizing duplication of resources including people and systems to deliver value-for-money services · Driving simplicity in a complex technical and multi-sourced environment

• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
• Built and managed relationships with key clients and partners to drive growth.
• Enhanced team productivity by streamlining processes and implementing time-saving strategies.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
• Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Maintained current understanding of market conditions, compliance standards and best practices.
• Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
• Created and delivered presentations to internal and external stakeholders to showcase work.
• Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Monitored industry trends to adapt strategies accordingly.
• Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
• Developed and implemented systems to track customer feedback and satisfaction.
• Analyzed marketing data and trends to identify opportunities for improvement.
• Collaborated with internal departments to align marketing campaigns.
• Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
• Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
• Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
• Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
• Increased sales revenue with targeted marketing campaigns and strategic product positioning.
• Transformed underperforming departments with strategic planning efforts focused on process improvement.
• Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
• Spearheaded innovative product development initiatives that increased market share and profitability margins.
• Devised and implemented strategies to optimize digital marketing campaigns.
• Launched successful marketing campaigns that drove brand awareness among target audiences.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Gathered, organized and input information into digital database.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.
• Generated reports detailing findings and recommendations.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Educated staff on organizational mission and goals to help employees achieve success.
• Devised and implemented processes and procedures to streamline operations.
• Created and managed project plans, timelines and budgets.
• Developed effective improvement plans in alignment with goals and specifications.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Conducted regular reviews of operations and identified areas for improvement.
• Frequently inspected production area to verify proper equipment operation.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Observed packing operations to verify conformance to specifications.

Forecasting and planning budget for projects

• Demonstration and POC for products to clients.

• Ensure projects implementation are going on as per schedule and desired quality standards.

• Recruitment for UAE Projects, training, developing, review and appraisal of the team

• Arranging schedule review meetings with project and service team.

• IT Infrastructure Management: Responsible for following activities:

• Ensuring compliance with the company’s policies in administration of IT Infrastructure and Facilities and overseeing the security of IT systems

• Analyzing client needs and recommending, installing and maintaining technology to meet requirements.

• Managing the planning, deployment, maintenance, upgrade and support for all DCs

• Troubleshooting and providing service support in diagnosing, resolving and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure

• Preparing and maintaining documentation, policies and instructions, and recording and detailing operational procedures and system logs

• Directing the selection and installation of IT resources and the provision of user training

• Directing IT operations and setting priorities between system developments, maintenance and operations

• Providing infrastructure assessments and recommendations for mission critical applications focusing on storage, server, load balancing and failover technologies.

• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Performed preventative maintenance to keep tools and equipment functional.
• Wrote, reviewed and edited technical document in accordance with template requirements.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Prepared action plans for problematic processes and assets.
• Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
• Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
• Improved team productivity by providing technical guidance and mentoring junior engineers.
• Applied lean principles to enhance efficiency and reduce waste in various engineering projects.
• Reduced project completion time with efficient resource allocation and effective communication strategies.
• Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
• Participated in formal internal design reviews of proposed products and components.
• Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
• Coordinated cross-functional efforts to successfully implement new technologies into existing systems.
• Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.

• Troubleshooting and providing service support in diagnosing, resolving and reporting service issues related to servers, backup and storage devices

• Preparing and maintaining operational procedures, policies and instructions, and recording and system logs

• Plan and execute the installation and configuration of Linux/UNIX server operating environments within the datacenter (Red Hat / Sun Solaris) and maintenance of Symantec Netback Up & Libraries (SL-500/SL3000).

• Configuration Leading/participating in projects that include architecting, testing, and implementing enterprise scale backup and recovery solutions involving hardware and software from multiple vendors and across multiple fields of expertise (network, O/S, SAN, tape, RAID, application, NAS)

• Analyze and troubleshoot backup and recovery performance issues

• Follow change and release management processes for new project

• Work with vendors and other departments to identify and troubleshoot incident and problems.

• Inspecting and analyzing service schedules of service coordinators.

• Handling customer escalations and ensuring timely resolutions.

• Periodical client meeting to review project and services.

• Approving project and service engineer’s conveyance sheets.

• Vendor coordination for projects

• Arranging schedule review meetings with project and service team.

• Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
• Tested and analyzed equipment design and performance feasibility to determine potential ROI.
• Designed custom tools and equipment, increasing overall process effectiveness and safety in the workplace.
• Enhanced product performance by conducting thorough failure analysis and recommending improvements.
• Developed comprehensive project plans to ensure timely completion within budget constraints.
• Coordinated sampling and analysis tasks to verify quality of finished products.
• Implemented automated systems to improve accuracy and efficiency of engineering processes.
• Analyzed and interpreted data to identify trends and recommend improvements.
• Designed and implemented quality control processes to facilitate customer satisfaction.
• Led engineering teams to successfully complete projects on time and within budget.
• Developed and implemented procedures to verify compliance with engineering standards.
• Conducted research to identify and evaluate new technologies and concepts.
• Performed complex calculations to analyze and optimize engineering processes.

• Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Optimized system performance, conducting routine checks and addressing potential issues before escalation.
• Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
• Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
• Increased user satisfaction through effective communication and timely resolution of support tickets.
• Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
• Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
• Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives.
• Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
• Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
• Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
• Used ticketing systems to manage and process support actions and requests.
• Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Configured hardware and granted system permissions to new employees.
• Assisted with updating technical support best practices for use by team.
• Documented support interactions for future reference.
• Monitored systems in operation and quickly troubleshot errors.
• Created user accounts and assigned permissions.
• Monitored system performance to identify potential issues.
• Diagnosed and troubleshot hardware, software and network issues.
• Configured and tested new software and hardware.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed, configured and maintained computer systems and network connections.

• Provided technical expertise during client meetings to ensure accurate project specifications were communicated effectively between all parties involved.
• Initiated adoption of improved process development technologies such as Unix and Microsoft.
• Applied Six Sigma principles to process control methodology.
• Assisted in the development of safety protocols and procedures to reduce workplace incidents and maintain compliance with industry standards.
• Conducted feasibility studies for new projects, analyzing data to inform decision-making processes regarding project viability.
• Developed action plans to aid in meeting defined objectives and streamlining existing processes.
• Collaborated with cross-functional teams to develop and implement engineering projects on time and within budget.
• Designed cross-functional interactions to reduce dependency and redundancy between diverse operational teams.
• Supported project management initiatives through detailed documentation, scheduling, and progress tracking.
• Participated in designing commissioning/qualification/verification (CQV) protocols for new project development and acquisition.
• Enhanced product reliability through thorough testing, quality control measures, and regular maintenance.
• Increased production capacity by designing and implementing automated processes in manufacturing facilities.
• Led full project lifecycle efforts, providing leadership from design phase, through quality assurance testing and to final production.
• Served as a subject matter expert providing guidance on engineering best practices throughout the organization during various stages of project development cycles.
• Developed comprehensive training materials for new hires, improving onboarding effectiveness and reducing time spent in training sessions.
• Reduced downtime with proactive troubleshooting of equipment issues and prompt resolution of problems.
• Contributed to company-wide cost reduction efforts through identifying areas of inefficiency in processes or systems and proposing solutions for improvement.
• Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
• Drafted and submitted reports to regulatory bodies on environmental conditions.
• Inspected, cleaned and maintained environmental test equipment, operated field sampling pumps and monitored sensitive instruments.
• Gathered, analyzed and interpreted environmental data to identify potential risks.