SHARDUL ACHARYA
Ajman,UAE
Summary
Experienced professional with a strong background in customer service and expertise in computer reservation systems (CRS) and global distribution systems (GDS). Proficient in Amadeus, Galileo, and Sabre, demonstrating a comprehensive understanding of industry-standard tools. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Sr. Ticketing executive
Akbar Travels Middle east
Ajman, UAE
07.2023 - Current
- Enhanced customer satisfaction by promptly resolving ticketing issues.
- Handled International ticket issuance, re issuance and cancellation using all CRS systems and can work on any GDS.
- Responded to customer inquiries via phone and email within appropriate Service Level.
Sr. Ticketing executive
Akbar Travels Middle east
Bahrain, Bahrain
12.2021 - 07.2023
- Handled International Reservations with multiple Airlines and multiple destinations.
- Handled International ticket issuance, re issuance and cancellation using all CRS systems and can work on any GDS.
- Responded swiftly to customer queries, enhancing company's credibility.
- Maintained updated knowledge of airline rules and regulations for consistent service delivery.
Sr. Ticketing executive
Akbar Online Booking Co. Pvt. Ltd.
Mumbai, India
04.2015 - 12.2021
- Responded to customer inquiries via phone and email within appropriate Service Level
- Handled Domestic and International Reservations with multiple Airlines and multiple destinations
- Handled Domestic and International ticket issuance, re issuance and cancellation using all CRS systems and can work on any GDS
- Shift in charge in absence of TL and manager.
- Handled escalations for all issuance, re-issuance and cancellation queries.
- Enhanced customer satisfaction by promptly resolving ticketing issues.
Education
IATA-UFTAA Consultant Level 2 -
IITC
Diploma in International Airlines and Travel Management - undefined
IITC
HSC - undefined
Shri T P Bhatia College of Science
SSC - undefined
Smt. J.B. Khot High School
Skills
- Customer service
- Computer reservation systems (CRS)
- Global distribution systems (GDS)
- Amadeus
- Galileo
- Sabre
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Certification
- Certificate course in Basic Computer Office Automation (MS Office)
- Certified in English speaking course
- Proficiency in PC Operation (PPO)
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Gujarati
Proficient (C2)
Marathi
Upper intermediate (B2)
Personal Information
- Date of birth: 08th July, 1993
- Gender: Male
Custom
I hereby affirm that the information in this document is accurate and true to the best of my knowledge and belief.
Timeline
Sr. Ticketing executive
Akbar Travels Middle east
07.2023 - Current
Sr. Ticketing executive
Akbar Travels Middle east
12.2021 - 07.2023
Sr. Ticketing executive
Akbar Online Booking Co. Pvt. Ltd.
04.2015 - 12.2021
Diploma in International Airlines and Travel Management - undefined
IITC
HSC - undefined
Shri T P Bhatia College of Science
SSC - undefined
Smt. J.B. Khot High School
IATA-UFTAA Consultant Level 2 -
IITC
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