Opera Cloud
shareef Valappil
Sales Coordinator
Kannur
Summary
I have been working in hospitality setting for 7 years, with my most
recent experience as Income/Night Auditor and Receivable,
Reservation Agent , sales coordinator, proven to handle any kind of
situation, with the skill set to perform under pressure. Excellent
Interpersonal skills, and a dedicated worker with a sense of purpose.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Sales Coordinator
Ibis Hotel, Accor Hotels
05.2022 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
Reservation Agent
Ibis Hotel, Accor Hotels
06.2020 - 05.2022
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Account Receivable
Radisson Blu Hotel
08.2019 - 06.2020
- Supported internal audit processes, providing documentation and clarification as needed for timely completion of audits.
- Prepared comprehensive reports for management, highlighting trends in receivables performance and identifying areas for improvement.
Income Auditor
Radisson Blu Hotel
08.2018 - 08.2019
- Assisted in maintaining a strong internal control environment, conducting regular audits and reviews of operational procedures.
- Collaborated with finance team members to analyze trends, monitor budgets, and provide accurate forecasts for management decisionmaking.
Night Auditor
Radisson Blu Hotel
08.2017 - 08.2018
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
Education
Bachelor of Arts -
College Of Commerce
Kannur Kerala 04.2001 -
Skills
Customer communication
Software
Opera
I Scala
Opera Oracle
Emmah
Sun Amitist
Sun System
Micros
Timeline
Sales Coordinator
Ibis Hotel, Accor Hotels
05.2022 - Current
Reservation Agent
Ibis Hotel, Accor Hotels
06.2020 - 05.2022
Account Receivable
Radisson Blu Hotel
08.2019 - 06.2020
Income Auditor
Radisson Blu Hotel
08.2018 - 08.2019
Night Auditor
Radisson Blu Hotel
08.2017 - 08.2018
Bachelor of Arts -
College Of Commerce
04.2001 -
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