Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sharif Ahmed

Sharif Ahmed

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Call Agent/IT support

Valley Insurance Co. Ltd.
01.2022 - 06.2024
  • I worked as a sales call agent in the field of medical insurance
  • As well as maintaining the network and continuous troubleshooting and software update
  • Routine inspection of hardware

DT/PP Engineer

01.2019 - 01.2021
  • Post-processing engineer, RF department
  • Sudatel phase1, sites upgrade to 4G
  • Processing and reporting records submitted by DT teams
  • Actix and Tems Discovery experience
  • Drive test engineer
  • Preforming SSV, Cluster and cross-check using Tems and Probesoftware
  • Great deal of experience with 4G, 3G and 2G technology

IT Desktop support

Cupola Teleservice.
01.2018 - 01.2019
  • IT desktop support for hp printers
  • Responsible to guide users and help resolve problems remotely
  • Train staff on how to use and configure setups and connections
  • Updating software and configuring new users
  • Responsible to guide and help with all IT related matters for ensuring clients satisfaction

Site Engineer

MTN.
01.2016 - 01.2018
  • Site Engineer
  • Following MTN sites progress, coordinating with installation teams during MTN GU Swap project
  • GU Swap project which was an update from 2G to 3G on most of the cellular infrastructure of MTN sites in Khartoum

Sales Engineer

Corenet Tele. Ltd.
01.2011 - 01.2016
  • Sales engineering of IP-PBX and IP phone products
  • Presenting, advertising, installment, configuration, maintenance of whole VOIP system and merging with existing network infrastructure
  • Continuous after sales IT support to insure customer and user satisfaction

Education

Bachelor of Engineering - Communication and Electronics

Northumbria University
01.2010

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Adobe Acrobat Reader
  • Multimedia
  • Internet
  • Call center skills
  • Direct sales skills
  • Customer service skills
  • Soft skills
  • Computer hardware understanding
  • Software understanding
  • Local area networking
  • Cable crimping
  • Computer hardware troubleshooting
  • Computer network troubleshooting
  • Teamwork
  • Hard work
  • Punctuality

Certification

  • Telecom eng. course, Jelecom, Egypt, 01/01/12, GSM and GPRS training
  • Networking course, New Horizon, Egypt, 01/01/13, N+ and CCNA full training

Languages

English
Arabic
Turkish

Timeline

Sales Call Agent/IT support

Valley Insurance Co. Ltd.
01.2022 - 06.2024

DT/PP Engineer

01.2019 - 01.2021

IT Desktop support

Cupola Teleservice.
01.2018 - 01.2019

Site Engineer

MTN.
01.2016 - 01.2018

Sales Engineer

Corenet Tele. Ltd.
01.2011 - 01.2016

Bachelor of Engineering - Communication and Electronics

Northumbria University
  • Telecom eng. course, Jelecom, Egypt, 01/01/12, GSM and GPRS training
  • Networking course, New Horizon, Egypt, 01/01/13, N+ and CCNA full training

Similar Profiles

CREATE PROFILE
Sharif Ahmed