Sharif Ahmed
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Call Agent/IT support
Valley Insurance Co. Ltd.
01.2022 - 06.2024
- I worked as a sales call agent in the field of medical insurance
- As well as maintaining the network and continuous troubleshooting and software update
- Routine inspection of hardware
DT/PP Engineer
01.2019 - 01.2021
- Post-processing engineer, RF department
- Sudatel phase1, sites upgrade to 4G
- Processing and reporting records submitted by DT teams
- Actix and Tems Discovery experience
- Drive test engineer
- Preforming SSV, Cluster and cross-check using Tems and Probesoftware
- Great deal of experience with 4G, 3G and 2G technology
IT Desktop support
Cupola Teleservice.
01.2018 - 01.2019
- IT desktop support for hp printers
- Responsible to guide users and help resolve problems remotely
- Train staff on how to use and configure setups and connections
- Updating software and configuring new users
- Responsible to guide and help with all IT related matters for ensuring clients satisfaction
Site Engineer
MTN.
01.2016 - 01.2018
- Site Engineer
- Following MTN sites progress, coordinating with installation teams during MTN GU Swap project
- GU Swap project which was an update from 2G to 3G on most of the cellular infrastructure of MTN sites in Khartoum
Sales Engineer
Corenet Tele. Ltd.
01.2011 - 01.2016
- Sales engineering of IP-PBX and IP phone products
- Presenting, advertising, installment, configuration, maintenance of whole VOIP system and merging with existing network infrastructure
- Continuous after sales IT support to insure customer and user satisfaction
Education
Bachelor of Engineering - Communication and Electronics
Northumbria University
01.2010
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Adobe Acrobat Reader
- Multimedia
- Internet
- Call center skills
- Direct sales skills
- Customer service skills
- Soft skills
- Computer hardware understanding
- Software understanding
- Local area networking
- Cable crimping
- Computer hardware troubleshooting
- Computer network troubleshooting
- Teamwork
- Hard work
- Punctuality
Certification
- Telecom eng. course, Jelecom, Egypt, 01/01/12, GSM and GPRS training
- Networking course, New Horizon, Egypt, 01/01/13, N+ and CCNA full training
Languages
English
Arabic
Turkish
Timeline
Sales Call Agent/IT support
Valley Insurance Co. Ltd.
01.2022 - 06.2024
DT/PP Engineer
01.2019 - 01.2021
IT Desktop support
Cupola Teleservice.
01.2018 - 01.2019
Site Engineer
MTN.
01.2016 - 01.2018
Sales Engineer
Corenet Tele. Ltd.
01.2011 - 01.2016
Bachelor of Engineering - Communication and Electronics
Northumbria University
- Telecom eng. course, Jelecom, Egypt, 01/01/12, GSM and GPRS training
- Networking course, New Horizon, Egypt, 01/01/13, N+ and CCNA full training