Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Sharif Deeb

Dubai

Summary

• Demonstrates and proves the value of cloud solutions through design sessions, workshops, proof-of-concepts (POCs), pilots, and other activities that showcase the capabilities and benefits of cloud technologies and services.
• Supports customer/partner skilling and readiness by facilitating technical discussions, mentoring, coaching, and sharing best practices and resources to close skill gaps and enable cloud adoption and operational excellence.
• Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize.
• Provides technical leadership and expertise to customers/partners and internal teams by developing and delivering innovative, impactful, and scalable cloud solutions.
• Collaborates with other architects and technical specialists, technical decision makers (TDMs), and business stakeholders to understand customer/partner needs, challenges, and opportunities, and to design architectures that align with their strategic vision and objectives.
• Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes.
• Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cloud Solution Architect

Microsoft
07.2021 - Current
  • Owning Microsoft opportunities and Milestones, as Americana milestones achieved 100k+.
  • Provide Project Cost Estimation and Analysis.
  • Provide Cost Saving to propose a new Microsoft solution.
  • Provided solution designs to meet system strategies, capabilities and technologies and to respond to current and future business requirements.
  • Developed specifications, drawings and engineering artifacts and reports.
  • Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
  • Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
  • Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
  • Developed and documented system security authorization boundaries for cloud-based solutions and client applications within cloud service.
  • Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.
  • Displayed sound understanding of standard networking protocols, virtual networks and load balancing.
  • Led meetings with departmental managers to review project status, propose changes and draft action plans.

Cloud Customer Engineer

Microsoft
07.2019 - 07.2021
  • Synced and moved 50% of UAE customers to the Azure Environment.
  • Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
  • Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
  • Understood client needs and objectives by conducting proactive customer and data analysis.
  • Provided technical leadership and delivered innovative products and services to address customer specific requirements.
  • Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
  • Reviewed existing systems and made recommendations for improvements.
  • Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
  • Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
  • Collaborated with engineering to report issues, manage project deliverables and provide status reports.

Primer Field Engineer

Microsoft
07.2016 - 06.2019
  • Provide Cloud and On-premises Technology Knowledge transfer by running Workshop.
  • Implement and Configure Microsoft Proof Of concept to the customers.
  • Perform Assessment on Microsoft running Technology and provide enhancement and recommendations.
  • Deploy and configure Microsoft solution to customers.
  • Act as a Technical trusted advisor to customers, especially in Cloud area to provide a full information and preparation to transfer to Cloud.

Global Technical Support Engineer

Microsoft
01.2011 - 01.2016
  • Provide Technical support to all GCC customers as reactive support.
  • 4 years DSE contract renewal for minimum 100 hours during the fiscal year.
  • Provide troubleshoot and diagnose Customer technical issues and solutions.
  • Help customers how to use Microsoft products according to Microsoft Best practices and recommendations.

Education

Bachelor of Science - Computer Science

University of Balamand
Lebanon
08.2005

Microsoft Certificate - IT Service Management

IITIL Certificate in IT Service Management
Dubai, UAE

Microsoft Certificate - Azure Fundamentals.

Microsoft
Dubai, UAE

Microsoft Certificate - Azure Security Engineer Associate.

Microsoft
Dubai,UAE

Microsoft Certificate - Azure Administrator Associate.

Microsoft
Dubai, UAE

Microsoft Certificate - Azure Solutions Architect Expert.

Microsoft
Dubai, UAE

Skills

  • Communication and Team Collaboration
  • Roadmap Planning and Prioritization
  • Project orchestration through AE, STU, CSU teams following MCEM methods
  • Relationship Building
  • Project Costing & Estimating
  • Cloud Architecture Design & Review
  • Technical Analysis & Guidance
  • Design Specifications
  • Technical Documentation and Reporting
  • Team Training
  • Critical Thinking

Accomplishments

    • Part of Microsoft delivery team in deploying and configuring M365 Copilot as Largest Customer in CEMA with $4.2M and $9.2M over a 2-year pre-commit.
    • Part of Microsoft team in renewing DSE contract for one of our largest DSE customer-NESA/SIA in UAE.
    • Got rewarded Two times for achievement in ROLE-MODELLING OUR MEA CSU TALENT.
    • Got rewarded for getting the customer (Americana) through the CMF journey and preparing them for a successful migration.

Certification

• IITIL Foundation Certificate in IT Service Managemnt Certification: ITIL framework helps IT administrators improve service timelines and customer satisfaction. The certification also educates on best practices to increase the IT environment's visibility and flexibility.
• Azure Fundamentals.
• Azure Security Engineer Associate.
• Microsoft Azure Administrator Associate.
• Microsoft Azure Solutions Architect Expert.

Languages

English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)

Timeline

Cloud Solution Architect

Microsoft
07.2021 - Current

Cloud Customer Engineer

Microsoft
07.2019 - 07.2021

Primer Field Engineer

Microsoft
07.2016 - 06.2019

Global Technical Support Engineer

Microsoft
01.2011 - 01.2016

Bachelor of Science - Computer Science

University of Balamand

Microsoft Certificate - IT Service Management

IITIL Certificate in IT Service Management

Microsoft Certificate - Azure Fundamentals.

Microsoft

Microsoft Certificate - Azure Security Engineer Associate.

Microsoft

Microsoft Certificate - Azure Administrator Associate.

Microsoft

Microsoft Certificate - Azure Solutions Architect Expert.

Microsoft

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Sharif Deeb