Sharif Kakooza
Dubai
Summary
Professional hospitality worker skilled in delivering exceptional dining experiences. Strong focus on teamwork and achieving high standards in fast-paced environment. Expertise in customer service, multitasking, and adapting to changing needs. Known for reliability and effective communication, ensuring guest satisfaction and smooth operation.
Overview
6
6
years of professional experience
Work History
WAITER
ALBAIK RESTAURANT
03.2023 - Current
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
WAITER
ZERO GRAVITY RESTAURANT JUMEIRA
02.2021 - 02.2023
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Communicated with kitchen staff to enable accurate food preparation.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Answered customers' questions, recommended items, and recorded order information.
Crew Member
KFC
02.2019 - 02.2023
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Education
Bachelor of Science - Information And Computer Systems
01-2019
Certificate -
07-2016
Skills
- Safe food handling
- Order accuracy
- Table setting
- Decision-making
- Guest relations management
- Cleanliness
- Bar terminology
Languages
English
Advanced (C1)
Arabic
Beginner (A1)
Timeline
WAITER - ALBAIK RESTAURANT
03.2023 - Current
WAITER - ZERO GRAVITY RESTAURANT JUMEIRA
02.2021 - 02.2023
Crew Member - KFC
02.2019 - 02.2023
MAKERERE UNIVERSITY - Bachelor of Science, Information And Computer Systems
MENGO SENIOR SCHOOL - Certificate,
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