Summary
Overview
Work history
Education
Skills
Languages
Custom
Certification
Affiliations
References
Timeline
Generic
sharifa almheiri

sharifa almheiri

abudhabi

Summary

Experienced professional specializing in strategic planning and project management across diverse industries. Delivers comprehensive problem-solving strategies that drive business growth and operational efficiency. Known for a proactive approach to task execution, ensuring optimal productivity and successful project outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work history

Senior Specialist -Strategy Development

Abu Dhabi Ports Group
Abu Dhabi, UAE
02.2024 - Current
  • Conducted regular audits to ensure compliance with industry regulations.
  • Drove innovation initiatives to enhance creativity and operational efficiency.
  • Collaborated cross-functionally to optimize workflow and productivity.
  • Developed comprehensive reports analyzing key performance indicators.

Scheduled strategy meetings, prepared agendas, and documented minutes to ensure effective planning.

Maintained version control on all strategy documents and facilitated user training on WAVE.


Identified and implemented process improvements, achieving enhanced operational efficiency.

Senior Admin Assistant

Abu Dhabi Ports
Abudhabi
02.2018 - 01.2024
  • Schedule Management and Coordination: Calendar Management: Manage the Commercial VP’s calendar, scheduling appointments, meetings, interviews, travel, and other commitments
  • This includes prioritizing tasks, identifying potential conflicts, and ensuring efficient use of the Commercial VP’s time
  • Meeting Coordination: Schedule and plan meetings, including agendas, logistics (conference rooms, catering), and attendees
  • Take clear and concise minutes, distribute them to participants, and track action items
  • Travel Arrangements: Book flights, hotels, and ground transportation for the Commercial VP’s business trips
  • Manage expense reports and ensure adherence to company travel policy
  • Communication and Information Management: Gatekeeper and First Point of Contact: Act as the primary point of contact for the VP of Commercial, screening phone calls, emails, and inquiries
  • Distribute information and messages to the Commercial VP based on urgency and importance
  • Communication Facilitation: Draft correspondence, presentations, and reports for the VP of Commercial
  • Prepare talking points and briefing materials for meetings and presentations
  • Information Gathering and Research: Conduct research and gather relevant information for the VP of Commercial on various topics related to the port cluster industry
  • Office Management and Administration: Office Operations: Maintain an organized and efficient office environment
  • This includes managing office supplies, equipment, and ensuring a smooth workflow.

Customer service officer and Teller

National Bank of Fujairah
Dubai
01.2012 - 02.2018
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns
  • Streamlined communication between customers and internal departments for timely issue resolution
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations
  • Process cash and cheque deposits, account transfer, inward clearing
  • Remittance department telegraphic transfer (local and foreign currency) verifies signature on withdrawal slips and cheque for encashment
  • Cross sell banks products and services with stress on present offers
  • Orients and trains new teller
  • Ensures that service is delivered as per banks standards to meet customer expectations
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service
  • Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.

Education

High School -

Jameela Bu haired Secondary School

Skills

  • Windows XP and Vista
  • Email management
  • Internet research
  • MS Excel and Word
  • MS PowerPoint proficiency
  • Bilingual keyboarding skills
  • Accounting principles
  • Cheque processing expertise
  • Executive presentation skills
  • Office supply coordination
  • Interpersonal communication
  • Diary management

Languages

Arabic
Native language
English
Advanced

Custom

 ON REQUEST

Certification

OCR : Customer Service Apprenticeship: Business Administration Key Skills: Communication , Information Technology City and Guilds: Word Processing, Maths and English Certificate in : Administration, Risk Management Business Static Critical Thinking & Problem Solving Principles of Accounting Management of Human Resources Business Communication Marketing Customer service Banking, Business Professional Cross Selling Retail Product Money Landry Work Ethics Delivering Excellent Customer Service Intensive English for Banking

Affiliations

Travelling and learning new skills

References

References available upon request.

Timeline

Senior Specialist -Strategy Development

Abu Dhabi Ports Group
02.2024 - Current

Senior Admin Assistant

Abu Dhabi Ports
02.2018 - 01.2024

Customer service officer and Teller

National Bank of Fujairah
01.2012 - 02.2018

High School -

Jameela Bu haired Secondary School
sharifa almheiri