sharifa almheiri

• Conducted regular audits to ensure compliance with industry regulations.
• Drove innovation initiatives to enhance creativity and operational efficiency.
• Collaborated cross-functionally to optimize workflow and productivity.
• Developed comprehensive reports analyzing key performance indicators.

Scheduled strategy meetings, prepared agendas, and documented minutes to ensure effective planning.

Maintained version control on all strategy documents and facilitated user training on WAVE.

Identified and implemented process improvements, achieving enhanced operational efficiency.

• Schedule Management and Coordination: Calendar Management: Manage the Commercial VP’s calendar, scheduling appointments, meetings, interviews, travel, and other commitments
• This includes prioritizing tasks, identifying potential conflicts, and ensuring efficient use of the Commercial VP’s time
• Meeting Coordination: Schedule and plan meetings, including agendas, logistics (conference rooms, catering), and attendees
• Take clear and concise minutes, distribute them to participants, and track action items
• Travel Arrangements: Book flights, hotels, and ground transportation for the Commercial VP’s business trips
• Manage expense reports and ensure adherence to company travel policy
• Communication and Information Management: Gatekeeper and First Point of Contact: Act as the primary point of contact for the VP of Commercial, screening phone calls, emails, and inquiries
• Distribute information and messages to the Commercial VP based on urgency and importance
• Communication Facilitation: Draft correspondence, presentations, and reports for the VP of Commercial
• Prepare talking points and briefing materials for meetings and presentations
• Information Gathering and Research: Conduct research and gather relevant information for the VP of Commercial on various topics related to the port cluster industry
• Office Management and Administration: Office Operations: Maintain an organized and efficient office environment
• This includes managing office supplies, equipment, and ensuring a smooth workflow.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns
• Streamlined communication between customers and internal departments for timely issue resolution
• Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels
• Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations
• Process cash and cheque deposits, account transfer, inward clearing
• Remittance department telegraphic transfer (local and foreign currency) verifies signature on withdrawal slips and cheque for encashment
• Cross sell banks products and services with stress on present offers
• Orients and trains new teller
• Ensures that service is delivered as per banks standards to meet customer expectations
• Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure
• Developed strong rapport with customers, fostering loyalty and repeat business through personalized service
• Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.