SHARIFAH NAKIWEEWA
Dubai,dubai
Summary
Well organized receptionist who provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
RECEPTIONIST
SAHAR AL SHARAQ PERFUMES
03.2021 - 12.2023
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
RECEPTIONIST
SKY 24 SPORTS AND LEISURE CLUB SHARJAH
01.2020 - 03.2021
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Provided clerical support to company employees by copying, faxing, and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
KYAMBOGO UNIVERSITY
01.2017
Skills
- Previous experience in a customer-focused industry
- Completed high school certificate or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on my own and as part of a team
- Competent level of IT proficiency
Languages
English
Intermediate (B1)
Arabic
Beginner (A1)
Timeline
RECEPTIONIST
SAHAR AL SHARAQ PERFUMES
03.2021 - 12.2023
RECEPTIONIST
SKY 24 SPORTS AND LEISURE CLUB SHARJAH
01.2020 - 03.2021
High School Diploma -
KYAMBOGO UNIVERSITY
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