Hi, I’m
SHARIFAH NDAGIRE
Dubai
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
years of professional experience
Work History
Maritime and mercantile international LLCDubai
Customer Service Assistant
03.2024 - 03.2025
Job overview
- Provided comprehensive product knowledge to drive sales.
- Ensured smooth checkout process for heightened customer satisfaction.
- Balanced daily cash registers, ensuring financial accuracy.
- Offered suggestions based on customer preferences to increase satisfaction.
- Enhanced store efficiency with diligent cash handling and register operation.
- Helped maintain stock levels on shop floor for easy access by customers.
- Streamlined transactions using point of sale systems for quicker service.
- Collaborated with team members to maintain a clean, organised store environment.
- Performed opening and closing duties punctually to ensure readiness of store operations.
- Worked under pressure during peak hours, keeping calm and efficient service.
- Handled till floats responsibly ensuring accurate accounting at the end of each shift.
- Resolved issues swiftly, providing high-quality customer service.
- Answered phone calls professionally to handle enquiries and resolve complaints.
- Managed returns and exchanges, maintaining customer trust.
Novotel Dubai Albarsha Dubai
Lobby ambassador
02.2022 - 02.2024
Job overview
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Increased customer satisfaction by resolving issues.
- Monitors security and safety of the lobby.
- Knowledgable about the local areas and recommadations to guests.
- Provide information about hotel amenties or events
- Assisted with luggage handling for arriving and departing guests.
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
- Provided information about local attractions, restaurants, and transportation options.
- Provided directions to different areas of the building as needed by guests.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted and assisted customers to foster positive experiences.
Holiday inn hotel Dubai
Guest Relations Officer
01.2021 - 01.2022
Job overview
- Helped maintain an overall positive atmosphere throughout the facility by providing friendly customer service at all times.
- Provided concierge services including restaurant recommendations or directions around town.
- Greeted guests upon arrival, providing information and assistance with check-in procedures.
- Managed complaints and inquiries from guests promptly and professionally.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Recommended local area establishments or services to suit guest interests and plans.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with other departments within the company to ensure smooth operations at all times.
- Responded to guests, including email, telephone, and in-person inquiries.
Education
Kololo high school Uganda
Skills
- Service upselling
- Merchandise restocking
- Cash handling
- Cheque cashing
- Multi-tasking
- Customer focus
- Assertiveness
- Multitasking and prioritization
- Cash report creation
- custumer service
- microsoft skills
Personal Information
Name & contact
Timeline
Customer Service Assistant
Maritime and mercantile international LLC
03.2024 - 03.2025
Lobby ambassador
Novotel Dubai Albarsha
02.2022 - 02.2024
Guest Relations Officer
Holiday inn hotel
01.2021 - 01.2022
Kololo high school
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