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Shariful Islam
Bell Captain
Ajman
Summary
*Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bell Captain Head Concierge position. Ready to help team achieve company goals.
*To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
* Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
* Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
6
6
Languages
Work History
Bell Captain
Ramada by Wyndham beach hotel
Ajman
2013.01 - Current
- Explained important features of guest rooms to travelers.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Maintained lobby in pristine condition and kept trash promptly emptied.
- Escorted guests to assigned rooms and transported luggage.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Posted and maintained public area signage for hotel.
- Escorted guests to and from rooms and assisted with baggage.
- Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Notified front desk manager of any guest issues in need of additional attention.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
- Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
- Drove vehicles of different make, style and price points both to and from desired destination.
- Opened doors and transported luggage for customers with care and efficiency.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
Senior Bell Boy
Wyndham Group Hotel Ramada Hotel&Suites
Ajman
2011.01 - 2012.12
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Posted and maintained public area signage for hotel.
- Improved operations through consistent hard work and dedication.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart
- Explained important features of guest rooms to travelers
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts
- Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms
- Maintained lobby in pristine condition and kept trash promptly emptied
- Maintained knowledge of destination and answered customer questions within scope of understanding
- Opened doors and transported luggage for customers with care and efficiency
- Used coordination and planning skills to achieve results according to schedule
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
High School Diploma -
Pollishree High School
Satkhira Bangladesh 1995.01 - 2005.11
Associate of Arts -
United Model College
Satkhira Bangladesh 2005.03 - 2007.12
Skills
Valet assistance
Software
Opera & Winsms
Additional Information
Holding U.A.E valid Driving License
Well Knows All of the Attractive place
All of Emirates.
Timeline
Bell Captain
Ramada by Wyndham beach hotel
2013.01 - Current
Senior Bell Boy
Wyndham Group Hotel Ramada Hotel&Suites
2011.01 - 2012.12
Associate of Arts -
United Model College
2005.03 - 2007.12
High School Diploma -
Pollishree High School
1995.01 - 2005.11
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