Sharlene Maponga
Dubai,UAE
Summary
Energetic Assistant Store Supervisor with knack for boosting team morale and order fulfiment. Excelled in overseeing daily operations, ensuring top-notch customer service, and implementing streamlined processes that enhanced store efficiency. Known for fostering collaborative work environment and achieving high staff retention rates.
Overview
4
4
years of professional experience
Work history
Assistant store supervisor
Talabat.mart
Dubai, UAE
07.2021 - Current
- Conducted weekly meetings with team to discuss targets and performance review.
- Ensure the team is following the company SOPs.
- Assisted store manager for smooth daily operations.
- Monitored expiration dates on perishable items, ensuring only fresh products on shelves.
- Delegated tasks across the team for efficient workflow management.
- Streamlined inventory management with regular stock checks.
- Maintained high security standards by monitoring CCTV footage regularly.
- Trained new staff members to enhance team productivity and meet operational KPIs.
- Resolved complaints to achieve full customer satisfaction.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Managed stock levels to maximize sales opportunities.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
- Led daily operations to maintain smooth store running.
- Kept updated inventories for reliable stock management.
- Monitored stock levels and ordered popular items to meet customer demand.
- Oversee daily store operations (receiving ,checking temperatures ,merchandise , picking and dispatch).
- Monitoring the display making sure team is following FIFO and FEFO.
- Assist customer service with customer orders request or complaints.
- Monitor inventory through Inventory Management System.
- Create credit note for expired or transfer back items to supplier.
Education
High School Diploma -
Nyamuzuwe High School
ZimbabweSkills
- Microsoft office suite proficiency
- Stock control software mastery
- Order processing efficiency
- Merchandising awareness
- Scheduling staff shifts
- Time management proficiency
- Health and Safety Compliance
- Employee training
- Inventory management
- Point of sale systems
- Retail management
- Inventory and storage management
- E-Commerce integration
- Stock control software
- Communication proficiency
- Time efficiency
- Attention to details
Timeline
Assistant store supervisor
Talabat.mart
07.2021 - Current
High School Diploma -
Nyamuzuwe High School