Sharma Ramesh
Service Manager
UAE ,Dubai
Summary
Results-driven workshop manager with over 9.5 years of experience in the automotive industry, dedicated to delivering high-quality and timely service through effective team leadership. Expertise in managing customer expectations while consistently exceeding profitability and productivity targets. Proficient in analyzing internal challenges to implement strategic solutions that enhance team performance and operational efficiency. Committed to fostering a collaborative environment that prioritizes customer satisfaction and drives continuous improvement.
Overview
11
11
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Senior Workshop Manager
Janatha Garage Dubai
09.2024 - Current
- Manage and Supervise a team of technicians providing guidance, training and support as needed.
- Ensure the efficient and timely completion of customer vehicle repairs and maintenance, while maintaining high quality standards.
- Develop and implement service procedures and policies to improve efficiency and customer satisfaction.
- Maintaining Inventory by Monitoring stock levels, ordering parts and supplies, and overseeing the organization of the parts department.
- Manage customer inquiries and complaints, resolving issues promptly and ensuring their satisfaction.
- Monitor and anlyze department performance matrics, identifying areas for improvement and implementing corrective measures.
Diagnosting Expert and Trainer
TATA Motors Pvt Ltd
04.2023 - 08.2024
- Diagnoses and repairs vehicles accurately and within a reasonable time frame and with a quality of work that exceeds customer expectations.
- Responsible for preparing and delivering technical training modules for automotive courses. They assess training needs, create training materials, and teach classes. They also support the learning and development of trainees.
- Performs diagnostic work accurately according to daily work orders as received from any manager including: emission control systems; throttle body injection; electrical problems on computerized vehicles; conditions between computer, ignition, and mechanical problems; anti-lock brake systems; cruise control; all non-computerized accessories; drivability problems; on-board computer problems; import fuel injection; import ignition on computerized vehicles; auto transmissions; computerized A/C systems; and four wheel drive internal components. Knows, understands, and performs all duties of the repair Technician and Maintenance Technician jobs.
- Observes and follows all necessary safety regulations when operating machinery, equipment and tools.
- Perform Any other duties either necessary for customer service or percieved by or assigned to the job.
Senior Workshop Manager
Silver Automobiles Ltd
02.2021 - 02.2023
- Worked as a senior workshop Manager under the Distributor of Bajaj in Liberia headed by Dubai Auto Gallery at Dubai
- In charge of coordinating the activities of a workshop repair for 2W, 3W and Qute car department to ensure efficient operations
- Entails supervising automotive personnel and technicians to ensure their service meet the standard of quality set by a company in order to achieve customer satisfaction.
- Facilitates and/or conducts technical training.
- Performing Monthly Tools Audit and parts audit.
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
- Develops and implements a marketing plan which promotes new and repeat business.
Senior Service Advisor Cum Workshop Manager
Ford Motor Company
03.2019 - 01.2021
- Worked as Service Advisor in 4W Sector for 1 year in Kairali Ford Kollam Branch and Promoted as Workshop Manager in new Branch of Kairali Ford at Kottarakkara
- Knowledge and experience of service operations
- Potential to develop management skills
- A team leader
- Ability to show genuine care and empathy
- Effective communication Skills
- Analyze root cause and implement process corrective action plans.
Workshop Controller
Volkswagen
02.2015 - 02.2019
- Worked as a workshop Controller in Four wheeler Sector
- Analyze root cause and implement process corrective action plans
- Team Building
- Safety & Quality Control
- Warranty Expertise
- Operational Policies & Procedures.
Education
B Tech - Mechanical Engineering
Jodhpur National University
Jodhpur, RJDiploma of Higher Education - Aircraft Maintenance Engineering
Centre for Civil Aviation Training
New Delhi, DLCertificate of Higher Education - Science
Easwaravilasom Higher Secondary School
Kottarakara, KLSkills
Strategic project planning
Certification
Volkswagen Group Service Advisor Training - Master Level, 07/2014, Gurgaon - New Delhi
Accomplishments
- Emerging Employee of the year Award 2016
- Best Employee of the year Award 2017
- Mettl Test Achiever 2020 Service Advisor
Personal Information
- Place of birth: Kottarakkara
- Passport Number: U8641083
- Date of birth: 04/12/89
- Gender: Male
- Nationality: Indian
- Nationality: INDIAN
- Marital Status: MARRIED
- Gender: MALE
- Date of Birth: 12/04/1989
Languages
6,C2,4,B2,4,B2,5,C1
Timeline
Senior Workshop Manager
Janatha Garage Dubai
09.2024 - Current
Diagnosting Expert and Trainer
TATA Motors Pvt Ltd
04.2023 - 08.2024
Senior Workshop Manager
Silver Automobiles Ltd
02.2021 - 02.2023
Senior Service Advisor Cum Workshop Manager
Ford Motor Company
03.2019 - 01.2021
Workshop Controller
Volkswagen
02.2015 - 02.2019
Diploma of Higher Education - Aircraft Maintenance Engineering
Centre for Civil Aviation Training
Certificate of Higher Education - Science
Easwaravilasom Higher Secondary School
B Tech - Mechanical Engineering
Jodhpur National University