SHARMAINE CUEVAS

SHIPMENT RESOLUTION AND WAREHOUSE OPERATIONS:

• Responsible for resolving shipment issues caused by incorrect addresses, locally and internationally, to ensure timely and hassle-free deliveries to maximize the dispatch of package deliveries
• Facilitates delivery change requests by utilizing the Package Center Information System to update pertinent information like delivery address, date, and special instructions promptly and efficiently
• Collaborates with the origin partners to contact the shipper for assistance in resolving undelivered packages and ensuring that this is done within the allotted time frame to prevent packages from aging in the warehouse
• Maintaining accurate records of undelivered shipments closely monitoring their age and ensuring that the physical count of packages in the warehouse matches the corresponding records to help streamline the inventory management process and reduce the risk of errors for efficient warehouse management
• Maintains a good relationship with the customers by accommodating their requests and attending their complains in a professional manner with a proper resolution
• Handles the processing of export shipments from walk-in customers while providing necessary assistance throughout the process and helping them complete the required documentation checklist to prevent unnecessary shipping delays
• Closely monitors the hold cage report, which outlines the age of packages and identifies any hold-ups
• Analyzing the hold cage report to possibly determine the cause of delays and take the necessary steps to expedite the release and delivery of packages, while minimizing further delays
• Manages international shipments by liaising with origin partners by initiating an ERN (Exception, Resolution, Notification) to request assistance from the shipper in resolving any issues
• Monitors the Pro-Active Notification (PAN) daily to ensure any updates from the shipper are promptly communicated
• Performing package scans for exceptions that have been left in the warehouse, ensuring that all issues are promptly identified and resolved to guarantee timely delivery.
• Contribute valuable insights to the committee discussions, to develop and implement workplace safety protocols and wellness initiatives as part of my responsibility as a committee on Comprehensive Health and Safety Program.

ADMINISTRATIVE DUTIES:

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Purchased and maintained office supplies.
• Utilized office management software to record and track customer information.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

• Prepared financial statements such as Income Statements and Balance Sheets with supporting reports, including bank reconciliation, cash flow statements, and general ledgers, to reflect the company's financial performance
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Input financial data and produced reports using the Sage 50 Accounting.
• Oversaw the complete payroll process by accurately calculating salaries, service charges, incentives and other compensations while ensuring compliance with relevant laws and regulations, maintaining all payroll records including tax and other deductions, and completing all necessary paperwork accurately and within the specified timeline
• Responsible for computing the employer's contributions for government-mandated benefits and taxes on behalf of the employees while ensuring compliance with the monthly deadline
• In charge of carrying out various financial responsibilities, such as computing and issuing utility payments, taxes, and other expenditures
• Handled the recording and depositing of cash, checks, and vouchers, while maintaining accurate records and promptly reconciling discrepancies
• Handled customer refunds for canceled orders or duplicate transactions
• Utilized expertise in reconciling payments with the accounts receivables ledger to process refunds and short payments of vendors
• Processed customer payments accurately and timely using accounting software which involved verifying payment receipts and matching them with the accounts receivables ledger to identify any discrepancies and process refunds if any
• Audited the operation reports, ensuring that the costing and product look-up were accurate
• Collaborated with the purchasing team to ensure that inventory levels were sufficient to meet the needs to meet the customer's demand while minimizing excess inventory and associated costs
• Audited documents, including licenses and taxes, to ensure compliance with government and municipality regulations in accordance with legal requirements.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Organized budget documentation and tracked expenses to maintain tight business controls.
• Streamlined bookkeeping procedures to increase efficiency and productivity.

ADMINISTRATIVE DUTIES:

• Ensured that the items billed were in line with the items that were ordered and received by verifying their accuracy based on the purchase order and commercial invoice
• Organizing and prioritizing meeting room schedules based on their capacity and importance
• Coordinated and executed company events, including conferences, workshops, and team-building activities
• Maintained accurate and up to date records of expenses, invoices, and other financial documents
• Responded to phone and email inquiries from clients and customers, providing timely and professional support
• Providing support and assistance to the sales and service departments in tasks such as scanning, printing, locating LPOs, contracts, and agreements, organizing staff files with personal documents, and scheduling staff meetings
• Front desk point of contact of the medical professionals and hospital staffs.

ACCOUNTING DUTIES:

• Maintained records of accounts payable, general ledger, and vendor files to monitor financial transactions and guarantee their precision.
• Involved in preparing check payments for accounts payable and generating invoices for accounts receivable according to the agreed terms of the company.
• Meticulously processed professional fees by precisely transferring the amount received from patients to the doctors while ensuring that all necessary withholding taxes were deducted and reported to the Bureau of Internal Revenue.
• Maintained daily records of journal entries and ensuring that all adjustments were accurately made prior to the monthly book closing.
• Processed the complete payroll process including salary computation, allowances and other compensations as well as any deductions such as taxes and government mandated employee shares benefits.