Sharmaine Decano
Dubai
Summary
Experienced Quality Control/Assurance Section Head with 7+ years in the food manufacturing industry. Known for resolving issues and enhancing customer satisfaction. Flexible and dedicated team player focused on achieving operational goals.
Dynamic Sales Coordinator versed in generating and presenting competitive sales quotes. Drives revenue through meticulous deadline management and product knowledge. Superior record of sales growth and customer retention.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Office Technical Sales Coordinator
Al Muhairi Scientific and Technical Supplies
Dubai, UAE
12.2024 - Current
- Reviewed technical specifications of products for better communication with clients.
- Maximised sales opportunities by advising customers of future promotions and product launches.
- Developed competitive sales quotes and followed up to convert quotes to sales.
- Responded to customer inquiries for sales information, pricing structures and product details.
- Coordinated and followed up with equipment installations and service appointments.
- Managed client queries, resulting in improved customer service scores.
- Provided technical support to customers, fostering strong business relationships.
- Conducted accurate calibration s of various laboratory equipment to ensure optimal performance.
Quality Control Assurance Section Head
Republic Biscuit Corporation
, Philippines
05.2017 - 06.2024
- Supervised a team of 24 quality control technicians, monitoring day- to-day operations of quality assurance procedures within the food production process.
- Organised rotational job assignments to cross-train staff in all aspects of operations.
- Implemented systematic product sampling and testing to ensure quality standards were met at every stage of production.
- Collaborated with cross-functional teams (R&D, Production, Supply Chain) to troubleshoot quality issues and streamline product development.
- Managed all aspects of quality control documentation, including batch records and quality testing results.
- Ensured compliance with government food safety regulations, performing audits and inspections to confirm adherence to hygiene, safety, and quality policies.
- Addressed customer complaints promptly, improving satisfaction and strengthening customer relationships.
Quality Control Analyst
Filnuts Food Corporation
, Philippines
06.2016 - 05.2017
- Conducted in-depth data analysis for improved production efficiency.
- Streamlined operations with meticulous process documentation.
- Monitored and maintained laboratory equipment to ensure operational readiness.
- Managed a variety of complex testing processes, ensuring accuracy and precision.
- Improved lab safety with implementation of strict guidelines.
- Maintained comprehensive records of all quality control activities to facilitate easy tracking and reporting.
Education
Bachelor of Science - Food Technology
Technological University of The Philippines
06.2016 - 05.2017
Skills
- Team Management
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Organizational Skills
- Team Leadership
- Customer Relations
- Operations Management
- Inventory Tracking and Management
- Quality Assurance
- Laboratory Management
- Problem-solving aptitude
- Process Improvements
- Proficient in MS Words
- Proficient in Excel
- Technical product understanding
- Multitasking
- Sales cycle understanding
- Constructive criticism
- Telephone etiquette
Personal Information
Visa status: Visit Visa
Timeline
Office Technical Sales Coordinator
Al Muhairi Scientific and Technical Supplies
12.2024 - Current
Quality Control Assurance Section Head
Republic Biscuit Corporation
05.2017 - 06.2024
Quality Control Analyst
Filnuts Food Corporation
06.2016 - 05.2017
Bachelor of Science - Food Technology
Technological University of The Philippines
06.2016 - 05.2017
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