Sharmeen Mir
Program Manager
Dubai
Summary
Detail-oriented Program Manager with 3 years of leadership experience to work with independent contributors to complete projects on-time and under-budget. Fantastic collaboration skills looking to bring multitasking and problem-solving to a prestigious gaming organization.
Overview
2
2
Languages
3
3
Certifications
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Digital Analyst
Etisalat
09.2019 - Current
- Tested and rolled out 5G & 10G broadband speed profiles for the Etisalat fixed network, serving around 1.4 million customers.
- Initial feasibility check with the end customer for any new requirements in the Etisalat broadband network.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes in relation to fixed internet services.
- Conducting thorough end-to-end lab testing for any new network developmental projects.
- Applied problem-solving skills to analyze and resolve issues impacting business operations thereby achieving required milestone.
- Creating & reviewing high level and low level design documents and other ad-hoc documents such as lab reports, method of statement and SOPs.
- Planning and coordinating dry runs in production environment, followed by final rollout.
- Monitoring progress of solution against stimulated benchmarks.
- Achievements:.
- Introduced a business solution “Video Surveillance as a Service” catering to customers with a surveillance requirement.
- Reduced marketing costs by simplifying existing design and accounting for wastage of public IPs.
- To be launched in Q3 2021.
- Introduced “Happy Hours” or higher internet speeds for residential customers of low-speed profiles during Ramadan 2021 in order to encourage customers to upgrade their fixed packages.
- Recognized and recommended rollout during peak hours of 4-6 PM and observed a hike in customer traffic during said hours as predicted.
- Launched in April 2021.
- Implemented private IP solution for residential customers that defaulted on their payments.
- Surpassed initial KPI of reducing network load by 20% with a substantial margin of 50%.
- Enhanced customer experience and reduced operational overhead by avoiding customer host lockout and allowing immediate reconnection post payment.
- Launched in February 2021.
- Installed 6 new DNS servers in order to expand customer base.
- Liaised with multiple stakeholders, reviewed design documents, integrated system with multiple internal monitoring systems, troubleshooted connectivity towards the internet.
- These servers improved service redundancy by bringing DNS resolution closer to the end user.
- Drastically increased DNS capacity across the entire Etisalat network from a previous count of 1.8M queries per second to current 6M queries per second, hence improving internet response time and eliminating any bottleneck for the customer.
- Launched in December 2020.
Data Analyst
Gulermak
06.2018 - 09.2019
- Dubai Metro Expo 2020 Route Client: RTA Common Data Environment Team.
- Identified the requirement and commissioned a mobile application “Field Data Collection Tool” aiming to digitize physical construction paperwork for over 400 employees.
- Application is now used actively on all Metro Expo 2020 sites.
- Consistently enhanced the mobile application to meet evolving functional and non-functional client requirements.
- Recognized and documented detailed business rules and use cases based on requirements analysis.
- Ensured outages, changes and critical incidents are communicated in a timely fashion to key stakeholders and business community.
- Conducted weekly technical workshops for Parsons, Expolink & Thales Design on site Engineers that included step-by-step demonstrations of the software tool.
- Eliminated backlogs by modeling a strategic workflow to essentially replace a physical request with a digital medium, incorporating inputs from each stakeholder-subcontractors/consultant/client.
- Responsible for bridging the gap between the software development team and RTA using data analytics to deliver data-driven recommendations and reports to all involved executives.
- Optimized statistical efficiency and quality by generating daily, weekly and monthly reports to quantify and analyze substantial volume of data (~17,000 rows) employing dynamic Power BI and Excel dashboards.Conducted weekly technical workshops for Parsons, Expolink & Thales Design on site Engineers that included step-by-step demonstrations of the software tool.
- (See all these activities related to the app just club them in 2 points, try not to over explain the same activity in different points?).
- Addressed support queries for all application users concerning workflows, templates and reporting dashboards.
- Achievements:.
- Built, customized and maintained a customized mobile application in July 2018.
- Worked with RTA to build a software process adopted by the contractor for the Dubai Metro Expo 2020 Route, still actively in use as of June 2021 to clear project snags.
Education
MBA - Management Information Systems (MIS)
Girne American University
Cyprus (Online) 08.2021 - Current
Bachelors of Science - Computer Engineering
American University of Sharjah
09.2013 - 07.2017
Skills
C
Python
Power BI
MS Excel
SQL Queries
Troubleshooting And Diagnostics
Process Improvement
Program Development And Management
Documentation Proficiency
Partnership Development
Critical thinking
Organization and Time management
Conflict resolution
Collaboration
Certification
Cisco Certified Network Associate in Routing & Switching
Accomplishments
- Built, customized and maintained a customized mobile application in July 2018
- Worked with RTA to build a software process adopted by the contractor for the Dubai Metro Expo 2020 Route, still actively in use as of June 2021 to clear project snags.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
References
Available on request.
Quote
The best way out is always through.
Robert Frost
Timeline
MBA - Management Information Systems (MIS)
Girne American University
08.2021 - Current
InfoBlox BloxOne Threat Defense 8.4
09-2020
Programming with Python
11-2019
Cisco Certified Network Associate in Routing & Switching
10-2019
Digital Analyst
Etisalat
09.2019 - Current
Data Analyst
Gulermak
06.2018 - 09.2019
Bachelors of Science - Computer Engineering
American University of Sharjah
09.2013 - 07.2017