Hi, I’m
SHARMILA CHHETRI
SIRA Certified Security Professional
Summary
A well-presented, hardworking, and efficient person i have an aptitude for success through confidence, accuracy and teamwork. I can remain focused for long periods of time and will always do my best to ensure a company achieves its service guarantees. I currently looking for a suitable positions.
Work History
Transguard Group L.L.C
Housekeeping
01.2023 - Current
Job overview
- Utilized strong organizational skills to manage daily housekeeping tasks while meeting strict deadlines.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Maintained a clean, safe, and organized living environment for clients through thorough housekeeping tasks.
- Evaluated team performance, providing constructive feedback to housekeeping staff on areas requiring improvement.
Coronil Cotings
Customer Services
01.2021 - 01.2023
Job overview
- Played key role in implementation of new distribution programs, improving customer services and satisfaction.
- Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services.
- Took entrepreneurial approach to enable technical expertise of customer services organization.
Shine Resunga
Customer Services
01.2021 - 01.2023
Job overview
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
Education
Higher Secondary
Skills
Time management
Customer services
Good communication
Leadership skills
Teamwork
Problem Solving
Technical skills
Education - Highest Level
Higher Secondary
Disclaimer
I sincerely hope that my application will receive your kind attention and I am most anxious that an opportunity for an interview is given to me at your earliest convenience.
Personal Information
- Passport Date Of Issue: 03/01/20
- Passport Expiry Date: 02/28/30
- Date of Birth: 08/24/96
- Gender: Female
- Marital Status: Single
Certification
SIRA Security Guard