Sharmila Nepali
Restaurant Manager, Operations incharge
Dubai,DU
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure club lounge operations/ supervisor position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Stall and Market Salesperson
Frankies General Trading LLC
07.2022 - 07.2024
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Improved customer service and telecommunication skills to build lasting relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Supervisor - Restaurant
Thamel Kitchen
01.2017 - 11.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Solicited customer feedback to identify and improve on areas of weakness.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
No Degree -
Sree Janapriya
Nepal 04.2001 -
Skills
Customer Engagement
Cross-selling products and services
Account Management
Customer care
Customer Relationship Building
Networking
Business Development
Social selling
Languages
English
Elementary (A2)
Hindi
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Interests
Music, Movies, Gym, Makeup, Nail extensions
Hobbies
Listening to Music, Self trained Make up artist, Nail extensions, watching movies
Timeline
Stall and Market Salesperson
Frankies General Trading LLC
07.2022 - 07.2024
Supervisor - Restaurant
Thamel Kitchen
01.2017 - 11.2019
No Degree -
Sree Janapriya
04.2001 -
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