Sharmin Akther
Dubai,United Arab Emirates
Summary
Experienced Hospitality Supervisor with a strong background in hospitality management. Skilled in improving guest satisfaction and operational efficiency through hands-on leadership, team coordination, and innovative problem-solving. Proven success in enhancing staff training programs to improve service quality and reduce turnover.
Overview
6
6
years of professional experience
Work history
Hospitality Supervisor (F&B Supervisor)
SADAF AL JAZEERA HOSPITALITY SERVICES
Dubai, United Arab Emirates
2023.01 - 2026.02
- Supervised daily food and beverage operations to ensure high standards of service and quality
- Led, trained, and scheduled front-of-house staff to meet operational needs
- Monitored service flow during peak periods, resolving guest issues efficiently
- Ensured compliance with health, safety, and hygiene regulations
- Managed cash handling, POS procedures, and end-of-shift reporting
- Supported inventory control, stock ordering, and waste reduction
- Supervised and motivated F&B team to consistently deliver excellent guest experiences
Bartender
Dubai Sports City
, United Arab Emirates
2021.01 - 2023.01
- Greeted guests and created personalized drink experiences based on preferences.
- Maintained bar inventory and collaborated with staff to manage peak service times.
- Complied with all local alcohol service regulations.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Implemented new cocktail recipes by researching current trends in the industry.
Barista
Al Sarrab Party Services
, United Arab Emirates
2020.01 - 2021.01
- Prepared and served specialty coffee and espresso beverages in a fast-paced café environment
- Provided friendly, efficient customer service while managing high-volume orders
- Operated POS system, handled cash, and maintained accurate transactions
- Maintained cleanliness of workstations and followed food safety standards
- Collaborated with team members to ensure smooth daily operations
Education
MASTER OF SOCIAL SCIENCE - POLITICAL SCIENCE
National University of Bangladesh
BACHELOR OF SOCIAL SCIENCE - POLITICAL SCIENCE
National University of Bangladesh
BARTENDER TRAINING CERTIFICATE -
Iconic Training Institutes LLC
Dubai, UAE 2001.04 -
BARISTA TRAINING CERTIFICATE -
Iconic Training Institutes LLC
Sushi Chef Course -
Iconic Training Institutes LLC
Baking Course -
Iconic Training Institutes LLC
Skills
- Team supervision and staff scheduling
- Food and beverage service standards
- Menu knowledge and upselling techniques
- Mixology & Cocktail Creation
- Spirits, Liquors & Beverage Knowledge
- Inventory Management
- Hygiene & Safety Protocols (HACCP knowledge)
- Customer Service & Communication
- Event & Crowd Management
- Multi-tasking in high-pressure environments
- Guest relations and complaint resolution
- Quality control and presentation standards
Languages
Bengali
English
Hindi
Timeline
Hospitality Supervisor (F&B Supervisor)
SADAF AL JAZEERA HOSPITALITY SERVICES
2023.01 - 2026.02
Bartender
Dubai Sports City
2021.01 - 2023.01
Barista
Al Sarrab Party Services
2020.01 - 2021.01
BARTENDER TRAINING CERTIFICATE -
Iconic Training Institutes LLC
2001.04 -
BACHELOR OF SOCIAL SCIENCE - POLITICAL SCIENCE
National University of Bangladesh
MASTER OF SOCIAL SCIENCE - POLITICAL SCIENCE
National University of Bangladesh
BARISTA TRAINING CERTIFICATE -
Iconic Training Institutes LLC
Sushi Chef Course -
Iconic Training Institutes LLC
Baking Course -
Iconic Training Institutes LLC