SHARMIN KHAN
Mumbai,India
Summary
Driven Retail Sales Executive with knack for building lasting customer relationships and boosting sales. Known for delivering top-notch service, creating engaging displays, and meeting targets. Successfully improved store layout, resulting in increased footfall and customer satisfaction. Offering strong background in customer service and communication skills, knowledgeable about engaging with customers to understand their needs and provide solutions. Experienced in handling transactions and maintaining welcoming store environment. Ready to use and develop interpersonal, problem-solving, and organisational skills in Sales and customer service representative role. Driven and adaptable professional with knack for customer engagement and persuasive communication. Demonstrates strong problem-solving abilities and talent for building rapport with customers. Ready to deliver measurable results in sales representative role. Charismatic professional with keen interest in retail sales, demonstrating strong communication and customer service skills. Adept in building client relationships and delivering tailored solutions. Committed to driving sales growth and enhancing customer satisfaction.
Overview
12
12
years of professional experience
Work history
Senior sales consultant
ONLY (BESTSELLERS)
Mumbai
2024.01 - 2025.07
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Maintained high standards of professionalism whilst interacting with customers.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Managed Inventory for maintaining optimal stock levels at all times.
- Resolved customer queries efficiently, enhancing overall shopping experience.
- Ensured adherence to company guidelines amongst staff, promoting uniformity in operations across branches.
- Improved customer satisfaction by providing excellent service and promptly resolving complaints.
- Assisted customers with purchases resulting in higher customer retention rates.
- Achieved targets consistently while working under tight deadlines.
- Boosted customer satisfaction with personalised care and follow-ups.
- Negotiated contracts with key clients to secure profitable deals.
Sales supervisor
US POLO
Mumbai
2022.06 - 2024.01
- Upheld high-quality standards in all sales activities, reflecting positively on brand image.
- Developed new sales strategies for enhanced revenue generation.
- Supervised the sales team, enhancing their performance and productivity.
Sales supervisor
PETER ENGLAND
Mumbai
2019.12 - 2022.03
- Developed new sales strategies for enhanced revenue generation.
- Supervised the sales team, enhancing their performance and productivity.
- Uphold high-quality standards in all sales activities, reflecting positively on brand image.
- Negotiated deals with suppliers, securing best prices for products.
Sales agent
GINI AND JONY
Mumbai
2015.05 - 2019.11
- Maintained detailed records of sales activities for accurate forecasting.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Enhanced sales performance with thorough knowledge of product range.
Sales agent
UNITED COLOURS OF BENETTON
Mumbai
2013.02 - 2015.04
- Maintained detailed records of sales activities for accurate forecasting.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Enhanced sales performance with thorough knowledge of product range.
- Delivered presentations at company meetings showcasing progress and future plans.
- Liaised effectively between customers and internal departments to facilitate smooth transactions.
Education
Diploma of Higher Education - Arts
Mumbai University
MumbaiCertificate of Higher Education - Schooling
Kasturba school
Boriwali, MumbaiSkills
- Post-Sale follow-up
- Delivering sales pitches
- Retail pos systems
- Inventory control basics
- Digital marketing understanding
- Negotiation mastery
- Building customer loyalty
- Product placement strategy
- Service level agreement understanding
- Patience and diplomacy
- Product knowledgeability
- Handling difficult customers
- Product display development
- Anticipating market trends
- Decision-Making in retail context
- Communication with diverse customers
- Proactive decision-making
- Identifying consumer needs
- Sales acumen
- Cash handling techniques
- Energetic selling approach
Personal Information
- Date of birth: 08/14/96
- Nationality: Indian
Languages
English
Proficient
C2
Hindi
Proficient
C2
Urdu
Proficient
C2
Timeline
Senior sales consultant
ONLY (BESTSELLERS)
2024.01 - 2025.07
Sales supervisor
US POLO
2022.06 - 2024.01
Sales supervisor
PETER ENGLAND
2019.12 - 2022.03
Sales agent
GINI AND JONY
2015.05 - 2019.11
Sales agent
UNITED COLOURS OF BENETTON
2013.02 - 2015.04
Diploma of Higher Education - Arts
Mumbai University
Certificate of Higher Education - Schooling
Kasturba school