Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Timeline
Hi, I’m

Sharmin Kutty

Airport Operations Administrator
Ras Al Khaimah
Sharmin Kutty

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
years of professional experience
13
years of post-secondary education
4
Languages

Work History

Ras Al Khaimah International Airport
Ras Al Khaimah

Airport Operations Administrator
06.2021 - Current

Job overview

  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Collected, validated, and distributed information to employees.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Generated reports to suggest corrective actions and process improvements.
  • Maintained personnel records and updated internal databases to support document management.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Completed forms and reports.

RAS AL KHAIMAH AIRPORT

Passenger Service Agent
12.2019 - 06.2021

Job overview

  • Manage customer inquiries, problems, requests, and suggestions; determines appropriatesolutions and/or responses
  • Ensure high levels of customer satisfaction by providing smooth customer service tocustomers as per agreed service standards
  • Work with other business units, such as cargo operations, inflight services, ramp operationsetc., to ensure proper service to customers
  • Service control
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Announced flight status updates and information about gate changes over PA system.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Monitored security and maintained operational protocols.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.

INDIGO AIRLINES

Passenger Service Officer
09.2014 - 12.2015

Job overview

  • Drafting all internal/external correspondence like letters,emails,presentations,forms and other documents as per the requirements.
  • Oversaw ticketing, gate and ramp services.
  • Announced flight status updates and information about gate changes over PA system.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
  • Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
  • Assisting passengers with issues related to documentation, restrictions, and other concerns
  • Issuing passes
  • Calming and reassuring nervous passengers
  • Announcements.

BIRD WORLDWIDE FLIGHT SERVICES

Customer Service Agent
12.2012 - 09.2014

Job overview

  • Service control
  • Assisting passengers with issues related to documentation, restrictions, and other concerns
  • Taking care of people with special access needs, and unaccompanied minors
  • Calming and reassuring nervous passengers
  • Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards, 28 DEC 1992
  • NATIONALITY: INDIAN
  • HOLDS UAE DRIVING LICENCE
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Responded to customer calls and emails to answer questions about products and services.

Education

KALINGA UNIVERSITY

BA from English

University Overview

PATRIOT AVIATION COLLEGE

Diploma from Airport Management IATA

University Overview

International Indian School Dammam
Dammam, Saudi Arabia

High School Diploma
04.1997 - 05.2010

University Overview

Skills

Documentation and reporting

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Personal Information

Personal Information
  • DATE OF BIRTH : 28 DEC 1992
  • NATIONALITY : INDIAN
  • HOLDS UAE DRIVING LICENCE

Interests

Singing

Dancing

Travelling

Reading

Timeline

Airport Operations Administrator
Ras Al Khaimah International Airport
06.2021 - Current
Passenger Service Agent
RAS AL KHAIMAH AIRPORT
12.2019 - 06.2021
Passenger Service Officer
INDIGO AIRLINES
09.2014 - 12.2015
Customer Service Agent
BIRD WORLDWIDE FLIGHT SERVICES
12.2012 - 09.2014
International Indian School Dammam
High School Diploma
04.1997 - 05.2010
KALINGA UNIVERSITY
BA from English
04.2017
PATRIOT AVIATION COLLEGE
Diploma from Airport Management IATA
04.2012

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Sharmin KuttyAirport Operations Administrator